Trouble? 47
Troubleshooting
If you have a problem with your camcorder, refer to this checklist. Consult your dealer or a Canon Service Center if the problem persists.
Power Source
Problem | Solution |
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• Camcorder will not turn on. | Battery pack is exhausted. Replace or charge the battery pack. | 15 | |
• The camcorder switches off |
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by itself. |
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• The cassette compartment |
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Attach the battery pack correctly. |
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cover will not open. |
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• The cassette compartment |
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stopped half way while |
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inserting/removing a tape. | Use the compact power adapter. |
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• The LCD/viewfinder switches |
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on and off. |
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Battery pack will not charge. | Charge the battery pack in temperatures between 0 °C and | – | |
| 40 °C (32 °F and 104 °F). |
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| Battery packs become hot with use and may not charge. When | – | |
| the battery pack is outside the charging temperature range, the |
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| CHG (charge) indicator will flash irregularly. The charging will |
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| start once the battery pack temperature is below 40 °C (104 °F). |
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| The battery pack is damaged. Use a different battery pack. | – | |
| If you connect a faulty power adapter or battery pack, the |
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| CHARGE indicator flashes approx. twice per second and the |
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| charging stops. |
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| Check that the compact power adapter is correctly connected to |
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| the camcorder. |
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Recording/Playback |
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Problem | Solution |
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Buttons will not work. | Turn on the camcorder. | – | |
| Load a cassette. | 17 | |
Abnormal characters appear on | Disconnect the power source and reconnect it after a short time. | – | |
the screen. The camcorder | If the problem still persists, disconnect all power sources |
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does not operate properly. | (including the battery pack and the backup battery). This will |
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| reset all the camcorder's settings. |
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“ ” flashes on the screen. | Load a cassette. | 17 | |
“ ” flashes on the screen. | Battery pack is exhausted. Replace or charge the battery pack. | 15 | |
“ ” flashes on the screen. | Condensation is detected. See reference page. | 54 | |
“REMOVE THE CASSETTE” | Remove the cassette and reinsert it. | 17 | |
appears on the screen. |
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Video noise appears on screen. | When using the camcorder in a room where a plasma TV is | – | |
| located, keep a distance between the camcorder and the |
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| plasma TV. |
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