22
Troubleshooting
Below are a few common problems and how to solve them.
Problem: The Feeder is not recognized by the scanner or FlexColor software.
Solution: The electronic connection between the scanner and feeder is probably not secure enough. Gently, but firmly, press the Feeder down against the scanner. When the connection is good and the scanner is turned on, the diodes on the front of the Feeder will light. See also “Mounting the Batch Feeder” on page 8.
Problem: The original holders are not fully drawn in or out of the scanner.
Solution: The Feeder is probably not aligned correctly for your indi- vidual scanner. Check and correct the alignment as described in “Aligning the Feeder” on page 23.
Problem: It is difficult to insert an original holder into one specific slot of the Batch Feeder
Solution: There may be an obstruction in the affected slot. Look all the way inside the slot. Here you should see some strips of mag- netic tape, which can sometimes come loose. If the tape has come loose, simply press it down using the alignment tool that came with your Feeder.
