Black Box GEH-6510 Chapter Five Troubleshooting, Trouble-Shooting the Pmcs DDE Server, WWLogger

Chapter Five - Troubleshooting

Trouble-Shooting the PMCS DDE Server

This section provides you with some simple steps that can be taken to isolate and correct communication problems. The problems described here represent the most probable causes of communication failure.

NOTE: This is a general trouble-shooting guide – it does not cover every possible source of conflict. If you still cannot establish communications after reading this section, call the GE Resolution Center, at 1-888-GE-RESOLV.

WWLogger

WWLogger is a software application that is included with the PMCS installation. It is installed with Wonderware Intouch and is found in the <INTOUCH> /Common directory, and can be used for diagnostics purposes It is installed with PMCS Cimpliciy version in GE_PMCS\Server\ The WWLogger application tracks all error messages generated by DDE communications or Server to device communications. Obviously this can be of tremendous value for trouble-shooting purposes. The messages tracked by WWLogger describe the application and topic or device that caused a given error. This information can then be used to diagnose and correct the cause of the error.

If you are experiencing trouble, launch WWLogger, and attempt to reproduce the error condition. You can then use the error messages displayed by WWLogger to troubleshoot your problem.

Error messages that may be encountered in the WWLogger are listed at the end of this chapter, in the section titled Error Messages.

54 • Chapter Five - Troubleshooting DDE Server User’s Guide