troubleshooting tips
Please refer to this troubleshooting guide before requesting service or contacting your dealer for assistance.
PROBLEM | POSSIBLE REMEDIES | |
Fan will not start | • | Check the main circuit fuses, circuit breakers, and wall switch position. Check all wire |
|
| connections. Make sure the power is turned off during this inspection. |
| • The | |
|
| mounted in the switch housing. |
| • The battery is weak. Install a fresh battery. | |
| • The fan receiver is defective. Replace fan receiver. | |
| • Check the frequency setting: Turn the power off at the circuit breaker, only for the fan | |
|
| that is not functioning. Check that the jumper switches match in both the receiver and |
|
| the transmitter. |
Fan wobbles or shakes excessively | • | Be sure the canopy pin is set properly into the slot on the ball. |
| • | Check that the bladeholders have not been bent during installation and the blades are |
|
| balanced. |
| • The hanger bracket and/or ceiling outlet are attached too loosely. Make sure the hanger | |
|
| bracket is attached tightly to the ceiling outlet box and the downrod assembly is secured |
|
| firmly. |
| • The downrod is attached to downrod base too loosely. Make sure all the screws are securely | |
|
| tightened. |
Fan is noisy during operation | • | Check and tighten the light fixture retaining screws, glass shade screws, and/or |
|
| lightbulb(s). |
| • Tighten the canopy screws and mounting plate assembly. Make sure the wire nuts inside | |
|
| the canopy and switch housing are not touching the metal parts and that they have not |
|
| fallen off the wire splices. Tighten as necessary. |
| • Tighten the blade holders to the flywheel (or direct drive motor) and the blades to the | |
|
| bladeholder screws. |
| • Make sure all screws in the motor housing are snug but not overly tight. | |
Fan does not run on low speed | • | If fan is new, it may need to be “broken in.” Run at high speed for several days. |
Battery life is short | • | Replace with alkaline batteries. |
Light works, but fan does not work | • | Pin connectors are not making good contact, check |
Fan and light run only on full speed | • | The fan receiver is defective. Replace fan receiver. |
Fan is missing one speed | • | The fan receiver is defective. Replace fan receiver. |
Fan does not change speed, but light works | • | The fan receiver is defective. Replace fan receiver. |
Reverse does not work | • | The fan receiver is defective. Replace fan receiver. |
Fan starts working by itself | • | There is frequency interference. Change frequency as described on Page 13. |
Fan operates only when transmitter is close | • | Check that antenna wire is not touching metal plate. |
Fan works, but light does not dim | • | The fan receiver is defective. Replace fan receiver. |
Fan works, but light does not work | • | The fan receiver is defective. Replace fan receiver. |
| • The light socket is broken. Replace socket. | |
| • | A lightbulb is defective. Replace lightbulb. |
14