ZyXEL Communications HS100/HS100W manual Appendix a, Troubleshooting, Problem Corrective Action

	HomeSafe User’s Guide
	Appendix A
	Troubleshooting
PROBLEM	CORRECTIVE ACTION
None of the LEDs	Make sure that you have the correct power adapter connected to the HomeSafe
turn on when you turn	and plugged in to an appropriate power source. Check all cable connections.
on the HomeSafe.	If the LEDs still do not turn on, you may have a hardware problem. In this case,
	you should contact your local vendor.
Cannot access the	Check the cable connection between the HomeSafe and your computer or hub.
HomeSafe from the	Refer to the Rear Panel section for details.
LAN.	Ping the HomeSafe from a LAN computer. Make sure your computer Ethernet card
	is installed and functioning properly.
Cannot ping any	If the 10/100M LAN LEDs are off, check the cable connections between the
computer on the LAN.	HomeSafe and your LAN computers.
	Verify that the IP address and subnet mask of the HomeSafe and the LAN
	computers are in the same IP address range.
Cannot get a WAN IP	The WAN IP is provided after the ISP verifies the MAC address, host name or user
address from the ISP.	ID.
	Find out the verification method used by your ISP and configure the corresponding
	fields.
	If the ISP checks the WAN MAC address, you should clone the MAC address from
	a LAN computer. Click WAN and then the MAC tab, select Spoof this
	Computer's MAC address - IP Address and enter the IP address of the
	computer on the LAN whose MAC address you are cloning.
	If the ISP checks the host name, enter your computer’s name (refer to the Wizard
	Setup section in the User’s Guide) in the System Name field in the first screen of
	the WIZARD.
	If the ISP checks the user ID, click WAN and then the ISP tab. Check your service
	type, user name, and password.
Cannot access the	Check the HomeSafe’s connection to the cable/DSL device.
Internet.	Check whether your cable/DSL device requires a crossover or straight-through
	cable.
	Click WAN to verify your settings.
Access to a restricted	Make sure that the Enable Parental Control check box is selected in the Parental
web page is not	Control screen.
blocked.
	When your content filtering subscription has expired, the General parental control
	screen displays Not Registered. Select the Register Now button to renew your
	content filtering subscription. Click Register Now to go to a web site where you
	can renew your category-based content filtering registration. You can use a trial
	application or register your iCard’s PIN (you may have to purchase a new iCard to
	renew your subscription). Refer to the web site’s on-line help for details.
	Make sure that the Pre-defined Web Content Categories check box is selected
	in the Parental Control Group Edit screen.
	Make sure that you select a blocked category in the Parental Control Group Edit
	screen to restrict access to web pages relevant to that category. For example,
	select the Weapons check box to prevent access to www.gun.com.

Troubleshooting A-1