ZyXEL Communications HS100/HS100W manual Control Group Edit screen

HomeSafe User’s Guide

PROBLEM	CORRECTIVE ACTION
	Make sure that the Time Scheduling configured in the Parental Control Edit
	screen restricts access at the scheduled time.
Access to a web	Make sure that you select the Keyword Blocking check box in the Parental
page with a URL	Control Group Edit screen.
containing a	Make sure that the keywords that you type are listed in the Block Websites list.
forbidden keyword is
	If a keyword that is listed in the Block Websites list is not blocked when it is found
not blocked.
	in a URL, customize the keyword blocking using commands. See the Customizing
	Keyword Blocking URL Checking section in the Parental Control chapter.
Parental Control is	Restart the device to clear the cache.
configured correctly,
	The content filter server may be unavailable. The View Logs screen can display
but I can still access
	content filtering log messages. See the Log Descriptions appendix for a list of
restricted web pages.
	possible log messages.
	In the View Logs screen copy and paste the log messages and e-mail them to
	customer support with an explanation of the problem.
	If you still have problems, contact your vendor or customer support for further
	advice.

A-2 PPPoE