Troubleshooting

Consult the troubleshooting tables below whenever you start to have problems with the printer or application. If you can't find the solution to your problem below, contact your original retailer or your nearest authorized CASIO service center.

Symptom

Possible Cause

Recommended Action

Nothing

 

The display contrast

Adjust the display contrast

appears on

setting needs

setting. (page 55)

the display

adjustment.

 

when I

 

 

 

 

The AC adaptor is not

Make sure the AC adaptor is

press

.

connected properly.

properly connected. (Startup

 

 

 

 

 

Guide, page 7)

 

 

 

 

 

 

Battery power is low or

Change to AC adaptor power

 

 

the wrong type of

or replace the current

 

 

batteries are loaded in

batteries with a fresh set of

 

 

the printer.

AA-size alkaline batteries

 

 

 

(supplied by you). (page 57)

 

 

 

 

 

 

Batteries are not

Reload the batteries properly.

 

 

loaded properly.

(page 57)

 

 

 

The printing

Only spaces are input

Input the text you want to

operation is

for the label.

print.

finished

 

 

 

 

The file imported from

Re-import the data.

normally,

 

 

a computer does not

 

but nothing

 

contain any data.

 

is printed.

 

 

 

 

 

 

 

 

 

Symptom

Possible Cause

Recommended Action

Printing is

The print head or roller

Clean the print head and roller.

not clear.

is dirty.

(page 58)

 

Printing is

 

 

 

Battery power is low.

Change to AC adaptor power

poor

 

or load a fresh set of batteries

quality.

 

 

(supplied by you). (page 57)

Printing is

 

 

 

 

Improper print density

Adjust the print density. (page

too light.

 

55)

 

 

 

 

 

 

 

Cannot

Battery power is low or

Change to AC adaptor power

print.

the wrong type of

or load a fresh set of AA-size

 

batteries are loaded in

alkaline batteries (supplied by

 

the printer.

you). (page 57)

 

 

 

I can't input

The FUNCTION key

Press ESC to cancel the

text.

has been pressed.

FUNCTION key operation.

 

 

 

I can't get a

The COMPUTERPress the COMPUTER LINK

connection

LINK button has not

button to establish a connec-

between

been pressed.

tion.

 

the printer

 

 

 

The bundled USB

Re-connect the cable properly.

and a

cabled is not con-

 

 

computer.

 

 

nected properly.

 

 

 

 

 

 

 

 

 

 

The printer is turned

Press

to turn on the

 

off.

printer.

 

 

 

 

 

The USB driver is not

Unplug the USB cable and the

 

installed correctly.

plug it back in again.

 

 

 

 

Though the USB driver

Try using a different USB port

 

is installed correctly,

on your computer, or try using

 

data communication is

a different USB cable.

 

not possible for some

 

 

 

reason.

 

 

 

 

 

 

59E