Casio Palm-size PC Troubleshooting

Palm-size PC User’s Guide

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Troubleshooting

Use the advice in this section whenever you start to have problems with getting your

Palm-size PC to do what you want.

Note

• When having problems with Windows CE Services, see its help for advice about

what you should do. You can also find information in the “Troubleshooting” section

of the separate Hardware Manual.

• If you experience frequent problems with Palm-size PC operation, you may have to

reset it. See the separate Hardware Manual for details.

Dial-up Connection

“Port disabled” error message

• Check your modem card to make sure it is inserted securely into the card slot as far

as it will go.

• Check your dial-up connection properties to make sure that the modem card name

that is selected is correct for the modem card you are using.

“Cannot detect carrier” error message

• Check to make sure that the modem card is correctly connected to a telephone line.

• Check if there is a problem with the telephone line.

• Make sure the modem is connected to an analog telephone line. It will not work if it

is connected to a digital line.

• Make sure the number you are dialing is correct. See “To make Palm-size PC dial-up

connection settings” on page 61 for more information.

Unreliable connection

• Try charging Palm-size PC battery or use the AC adapter for power.

• If the telephone line you are using has call waiting, disable it. Tap Start, Settings,

and then Dialing. In the Properties dialog, select the Disable call waiting option.

Next, enter the disable code specified by your telephone company.

Infrared Communications

Note the following whenever you are having problems communicating with another

Windows CE device using infrared.

• Transfer only one file at a time or no more than 25 Contacts cards at a time.

• Align the infrared ports so they are facing directly at each other, and are no more

than 30cm apart.

• Some types of lighting, especially fluorescent type, can interfere with infrared

communication. Try moving to another location.

• Disconnect the AC adapter from the Palm-size PC before starting infrared

communication.

Contents

Main P alm-size PC Users Guide For distribution with new Palm-size PCs only. Page Contents Welcome....................................................................................i Part 1 Using the Palm-size PC ...................................1 Chapter 1 Palm-size PC Basics .............................................. 2 Chapter 2 Tutorial ..................................................................18 Part 2 Communicating with a Computer .................57 Chapter 5 Dial-Up Connections .......................................... 58 Chapter 6 Windows CE Services and Channels .................72 Chapter 7 Data Backup and File Transfer ...........................89 Part 3 Using the CASIO Programs...........................95 Chapter 8 Menu .................................................................... 95 Index .....................................................................................131 Chapter 9 Card Backup Tool ............................................. 103 Part 4 Reference...................................................... 109 Welcome About This Users Guide ii Where to find additional information Hardware Manual iii Part 1 Using the Palm-size PC 1 Part 1 Using the Palm-size PC Chapter 1 Palm-size PC Basics Palm-size PC Buttons Program Buttons Part 1 Using the Palm-size PC 3 Exit Button Action control Cursor Button Touch Screen Operations Part 1 Using the Palm-size PC 5 Palm-size PC Programs Page Part 1 Using the Palm-size PC 7 Assigning a Program to a Program Button To assign programs to the program buttons Active Desktop Part 1 Using the Palm-size PC 9 Taskbar Start Menu Part 1 Using the Palm-size PC 11 Command Bar Typing and Writing on your Palm-size PC Typing with the Keyboard Part 1 Using the Palm-size PC 13 Writing Using the Character Recognizer Viewing Data Part 1 Using the Palm-size PC 15 Customizing Your Palm-size PC Page Part 1 Using the Palm-size PC 17 Note Chapter 2 Tutorial Recording a Message with Voice Recorder Part 1 Using the Palm-size PC 19 To record a message with Voice Recorder Adding a Contacts Record To create a new Contacts record Page Page Part 1 Using the Palm-size PC 23 Entering a Reminder in Tasks To enter a reminder in Tasks To assign a category to a task Part 1 Using the Palm-size PC 25 To assign a priority to a task Creating a Note with Note Taker To create a note with Note Taker Part 1 Using the Palm-size PC 27 To enter text into a note To enter freehand letters in a note To draw graphics in a note Part 1 Using the Palm-size PC 29 Viewing the Active Desktop Whats Next? Part 1 Using the Palm-size PC 31 Chapter 3 Voice Recorder and Note Taker Using Voice Recorder Controlling Voice Recorder Operations with Buttons To start recording To stop recording Page Part 1 Using the Palm-size PC 33 File List Part 1 Using the Palm-size PC 35 To create, change the name of, or delete a folder Recording Properties Recording Formats To record to a memory card To increase the size of the data storage area in Palm-size PC memory Part 1 Using the Palm-size PC 37 Using Note Taker Creating a New Note Inputting Text into a Note Freehand Letters and Graphics Part 1 Using the Palm-size PC 39 Editing and Formatting a Note Saving a Note Page Chapter 4 Pocket Outlook Calendar: Scheduling an Appointment Part 1 Using the Palm-size PC 43 Appointment List Appointment Card Scheduling a Meeting Contacts: Managing Business and Private Contacts Contacts List Part 1 Using the Palm-size PC 45 Contact Card Tasks: Keeping Track of Things You Need to Do Tasks List Task Card Note All tasks must have a Due date specified. You cannot create a task with a Starts date only. Part 1 Using the Palm-size PC 47 Inbox: Sending and Receiving E-mail Synchronizing Messages Part 1 Using the Palm-size PC 49 Windows CE Inbox Transfer Using a New Dial-Up Connection To set up a new mail service Part 1 Using the Palm-size PC 51 Selecting a Service How Mail is Sent and Received by Inbox Received Messages Part 1 Using the Palm-size PC 53 Reading Received Messages Page Part 1 Using the Palm-size PC 55 Sending an E-mail Writing a New Message Replying to a Message Part 2 Communicating with a Computer 57 Part 2 Communicating with a Computer Chapter 5 Dial-Up Connections Chapter 6 Windows CE Services and Channels Chapter 7 Data Backup and File Transfer Dial-Up Connections Remote Computers Internet Service Provider Part 2 Communicating with a Computer 59 Corporate Network Remote Desktop Computer on a Corporate Network Remote Desktop Computer via Direct Dial-up Connection Palm-size PC Dial-Up Connection Settings Page Page Part 2 Communicating with a Computer 63 Page Part 2 Communicating with a Computer 65 Setting the Dialing Properties Part 2 Communicating with a Computer 67 Setting Up the Remote Computer Internet Service Provider or Corporate Network Remote Desktop Computer Establishing a Dial-Up Connection Part 2 Communicating with a Computer 69 To establish a dial-up connection with a service provider or corporate network To establish a dial-up connection with a desktop computer for synchronization Part 2 Communicating with a Computer 71 Closing a Connection Chapter 6 Windows CE Services and Channels Windows CE Services Installing Windows CE Services Before Beginning Installation Part 2 Communicating with a Computer 73 To install Windows CE Services Page Part 2 Communicating with a Computer 75 Page Part 2 Communicating with a Computer 77 Optional Infrared Communication Driver Component Using the Mobile Devices Window Part 2 Communicating with a Computer 79 Changing Communications Settings Synchronization Part 2 Communicating with a Computer 81 Checking Synchronization Details How Data is Synchronized Part 2 Communicating with a Computer 83 Contacts, Calendar, Tasks Inbox Files Channel Information Resolving Synchronization Conflicts Manual Resolution Automatic Resolution Part 2 Communicating with a Computer 85 Changing ActiveSync Options Settings To change ActiveSync Options settings Page Part 2 Communicating with a Computer 87 Using Channels Displaying the Channels Screen Synchronizing Channel Information Viewing Channel Information Viewing Channel Information on the Active Desktop Part 2 Communicating with a Computer 89 Chapter 7 Data Backup and File Transfer Backing Up and Restoring Data To back up Palm-size PC data Copying Files To copy a file Part 2 Communicating with a Computer 91 Installing and Removing Software To copy a program to your Palm-size PC To remove a program from Palm-size PC Part 2 Communicating with a Computer 93 Transferring Data with Infrared To transfer data with infrared Page Part 3 Using the CASIO Programs 95 Part 3 Using the CASIO Programs Chapter 8 Menu Using Menu Part 3 Using the CASIO Programs 97 Using Action Control for Menu Button Operations Configuring Menu Assigning Operations to Main Menu Buttons To assign an application to a main menu button To change the application assigned to a button Part 3 Using the CASIO Programs 99 To change the icon of a button To clear the settings of a button To move a button Submenu Buttons To create a submenu To change the name of a submenu button Part 3 Using the CASIO Programs 101 To change the icon of a submenu button To assign applications to buttons inside submenus Menus and Toolbars File Menu Edit Menu Toolbar Part 3 Using the CASIO Programs 103 Chapter 9 Card Backup Tool Backed Up Data Time Required for Backup Using Card Backup Tool Read this first! Backing Up Data To back up data Part 3 Using the CASIO Programs 105 To interrupt a backup operation Restoring Data To restore data Part 3 Using the CASIO Programs 107 Page Page Input Panel Areas Part 4 Reference 111 Symbols Character Writing Help To display character writing help Options To set character recognizer options Natural Character Set Part 4 Reference 113 Letters Letter Area Punctuation Marks Letter Area Editing Marks Numbers Number Area Punctuation Marks Part 4 Reference 115 Number Area Editing Marks Accented Letters Symbol Panel Symbols Part 4 Reference 117 Simplified Uppercase Character Set Letters Letter Area Editing Marks Part 4 Reference 119 Numbers Number Area Punctuation Marks Number Area Editing Marks Accented Letters Symbol Panel Punctuation Marks Part 4 Reference 121 Symbol Panel Symbols Page Part 4 Reference 123 Appendix B Tips and Troubleshooting Tips Conserving Battery power Use the AC adapter whenever possible. Shorten the auto power off trigger time. Charge batteries as soon as possible after the low battery warning appears. Reduce screen brightness. Adjust the auto dimming settings. Protecting Important Data Use a password to keep data confidential. Part 4 Reference 125 Troubleshooting Dial-up Connection Port disabled error message Cannot detect carrier error message Unreliable connection Infrared Communications Part 4 Reference 127 Page Part 4 Reference 129 Appendix C Icon Lists Battery Icons Connection Icons Synchronization Icons Part 4 Reference 131 Index A B C D Palm-size PC Users Guide132 L M N O