4 | TROUBLESHOOTING AND |
SUPPORT RESOURCES |
Troubleshooting
The analog modem does not dial my cable company’s server properly.
■Make sure that the power supplies for both the analog modem and the TMX are plugged into electrical outlets and make sure the analog modem is turned on.
■Make sure your phone line is active. Plug a telephone into the analog phone jack and listen for a dial tone.
■Make sure there are no devices between the analog modem and the phone jack.
■If you have voice mail, there may be messages waiting for you, altering the dial tone. Answer any messages to return the dial tone to normal.
■Make sure you are dialing the correct access number for your cable company’s cable modem service.
■Make sure the telephone cord is plugged into the analog modem you have connected to the TMX.
My computer went into “power save” mode. When it came out of power save mode, my screen was frozen.
If the upstream (analog modem) connection is active when a computer goes into power save mode, the computer may freeze when coming out of power save mode. Either hang up the analog modem before your computer goes into power save mode or disable power save on your PC. If you choose to disable power save, disable it in both the Windows 95 Control Panel and the BIOS setup. To disable power save in Windows 95, click Windows 95 Start, point to Settings, and click Control Panel.
