Message Log 33

Interpreting Your Cable Modem's LED Lights 34

Upgrading to CMX Functionality 35

4TROUBLESHOOTING AND SUPPORT RESOURCES

Troubleshooting 37

The analog modem does not dial my cable company’s server properly. 37

My computer went into “power save” mode. When it came out of power save mode, my screen was frozen. 37

I see a delay when loading Web pages or downloading files (Mac users only). 38

I cannot access the 149.112.50.65 URL after disconnecting from my BSP .38

The Cable Status LED never stops blinking.

38

Support Resources

38

 

 

If You Are Still Having Problems

38

 

If You Need to Return the Modem to Us

39

World Wide Web

39

 

 

90-Day Free Installation Support

39

 

Technical Support Hotline 39

 

 

5REGULATORY INFORMATION AND LIMITED WARRANTY

Manufacturer’s Declaration of Conformity 41

Caution to the User

41

 

 

Performance Specifications

41

 

Export Notices 41

 

 

 

License Agreement

42

 

 

Industry Canada (IC)

42

 

 

UL Listing/CUL Listing42

 

 

Radio and Television Interference

42

3Com Corporation Limited Warranty

43

Hardware

43

 

 

 

Software

44

 

 

 

Year 2000 Warranty

45

 

 

Obtaining Warranty Service

45

 

WARRANTIES EXCLUSIVE

46

 

LIMITATION OF LIABILITY

47

 

Disclaimer

47

 

 

 

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Castelle 10031161 manual Troubleshooting and Support Resources