Diagnostics

Located On

Motor Unit

Bell Wire

 

“Learn”

 

Button

 

LED or

 

Diagnostic

Safety Reversing Sensor

LED

“Learn”

 

 

 

 

Button

Installed

Safety Reversing

Sensor

Your garage door opener is programmed with self-diagnostic capabilities. The “Learn” button/diagnostic LED will flash a number of times then pause signifying it has found a potential issue. Consult Diagnostic Chart below.

Diagnostic Chart

1 FLASH

Safety reversing sensors wire open (broken or disconnected).

OR

2 FLASHES

Safety reversing sensors wire shorted or black/white wire reversed.

3 FLASHES

Door control or wire shorted.

4 FLASHES

Safety reversing sensors slightly misaligned (dim or flashing LED).

5 FLASHES

Motor RPM is not recognized.

Symptom: One or both of the Indicator lights on the safety reversing sensors do not glow steady.

•Inspect sensor wires for a short (staple in wire), correct wiring polarity (black/ white wires reversed), broken or disconnected wires, replace/attach as needed.

•Disconnect all wires from back of motor unit.

•Remove sensors from brackets and shorten sensor wires to 1-2 ft (30-60 cm) from back each of sensor.

•Reattach sending eye to motor unit using shortened wires. If sending eye indicator light glows steadily, attach the receiving eye.

•Align sensors, if the indicator lights glow replace the wires for the sensors. If the sensor indicator lights do not light, replace the safety reversing sensors.

Symptom: The door doesn’t activate from the door control.

•Inspect door control/wires for a short (staple in wire), replace as needed.

•Disconnect wires at door control, touch wires together. If motor unit activates, replace door control.

•If motor unit does not activate, disconnect door control wires from motor unit. Momentarily short across red and white terminals with jumper wire. If motor unit activates, replace door control wires.

Symptom: Sending indicator light glows steadily, receiving indicator light is dim or flashing.

• Realign receiving eye sensor, clean lens and secure brackets.

Symptom: Door travels 2-3 inches and stops.

•Reprogram limits and forces. See Adjustment section.

•If the motor unit continues to travel 2-3 inches, check the travel module connection or replace the travel module.

Symptom: No movement, motor runs 2-3 seconds.

•Reconnect the emergency release.

•Motor may need to be replaced.

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