Technical Information
-28- Legend 300E Spot User Manual Rev. 01g
Returns Procedure
The user must send the mer chandis e prepaid, in the original box, and
with its original
packing a n d access ories. CH AUVET® wil l not issue call tags.
Call CHAUVET® and r equest a Return Merchandise A uthorization Nu mber (RMA #)
before shipping the fixtur e. Be prep ared to provi de the mod el number, s erial numb er,
and a brief description of the cause for the r eturn.
The user must clearly label the package with a R eturn Merchandise Authoriz ation
Number (RMA #). CHAUVET® will refus e any product return ed without an RMA #.
DO NOT write the RMA # directly on the b ox . In ste ad, wr ite it on a pro perly affixed
label.
Once you receiv e the RMA #, please include the following inf ormation on a piece of
paper inside the box:
· Your name
· Your address
· Your phone number
· The RMA #
· A brief description of t he problem
Be sure to pack the fixture prop erly. Any shippi ng damage resul ting from inad equate
packaging will be the customer’s responsib ility. As a suggestion, proper UPS packing or
double-boxing is always a safe method t o use.
CHAUVET® re serves the right to use its own discretio n to repair or repla ce
returned product(s).
Claims
The carrier is responsible f or any damag e incurred dur ing shippi ng. Theref ore, if the
received merchandise appears t o have dam ages caused during s hippi ng, t h e cus tom er
must submit the damage rep ort and any related claims with th e c arr i er , n ot C H AU V E T ®.
The customer must submit th e report upon reception of the damaged merch andise.
Failure to do so in a tim ely manner may invalid ate the customer’s cl aim with the carrier.
For other issues such as mis sing c om pon ents or p arts, dam age n ot r elat ed to s hipp ing,
or concealed damage, th e cus t omer must make c lai ms t o CH AUV ET ® within seven (7)
days of receiving the merchand is e.
Contact Us World Headquarters
General Information
CHAUVET®
5200 NW 108th Avenue
Sunrise, FL 33351
Voice: (954) 929-1115
Fax: (954) 929-5560
Toll free: (800) 762-1084
Technical Support
Voice: (954) 929-1115 (Pr ess 4)
Fax: (954) 756-8015
World Wide Web
www.chauvetlighting.c om