Cisco Systems 511, 566 Troubleshooting the System Hardware

CHAPT ER

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Cisco Content Engine 511 and 566 Hardware Installation Guide

OL-5756-01

5

Troubleshooting the System Hardware

If your system is not working as expected, begin troubleshooting using the

procedures in this chapter. This chapter guides you through some initial checks

and procedures that can solve basic system problems.

This chapter contains the following sections:

•Checking the Basics, page 5-1

•Checking Connections and Switches, page5-2

Checking the Basics

The following procedure leads you through the checks necessary to solve some

basic system problems:

Step1 Was an alert message issued by the system software?

Yes. Check the component named in the alert message.

No. Go to Step 2.

Step2 Visually inspect the chassis. Is the system wet or damaged?

Yes. Liquid spills, splashes, and excessive humidity can cause damage to the

system. If an external device such as an external drive gets wet, contact your

service representative for instructions. (See the “Obtaining Technical Assistance”

section on pagexxii.)

Contents

Main Page Page Page CONTENTS Page Page Page Preface Document Objectives Audience Document Organization Document Conventions Page xiii xiv xv xvi xvii xviii Page Page Obtaining Documentation Cisco.com Ordering Documentation Documentation Feedback Obtaining Technical Assistance Cisco Technical Support Website Submitting a Service Request Definitions of Service Request Severity Obtaining Additional Publications and Information Page Page Introducing the Content Engine Introduction Page Page Content Engine 511 Content Engine 566 Functional Description Content Delivery Network Component Content Caching Device Hardware Features Front Panel Control Buttons LED Indicators 1 2 3 4 5 Page Page Input/Output Ports and Connectors 1 2 3 4 8 7 5 6 Page Ethernet Port Ethernet Port Connector Serial Port Serial Port Connector SCSI Port SCSI Connector Fibre Channel Port Fibre Channel Connector Video Port Video Connectors Page Specifications Page Page Regulatory Compliance Page 1-22 Class A Warning Statements VCCI Class A Warning for Japan Class A Notice for Taiwan and Other Traditional Chinese Markets 1-23 Class A Warning for Hungary Page Preparing to Install the Content Engine Safety Warnings 2-2 2-3 Safety Guidelines General Precautions Page Protecting Against Electrostatic Discharge Rack Installation Safety Guidelines Page Page Installing the Content Engine Tools and Parts Required Installing a CE-511 or CE-566 Unit Installing the Chassis in a 2-Post Rack Installing the Chassis in a 4-Post Rack Page 1 2 Page Page Page Page Installing the Chassis on a Tabletop Connecting Cables Connecting Power and Booting the System 1 2 3 4 8 7 5 6 Checking the LEDs Removing or Replacing a Content Engine Page Page Installing Hardware Options Removing the Cover and Bezel Page Installing Adapters Page Installing an MPEG Decoder Adapter Page Page Preparing and Installing a Fibre Channel Adapter Preparing to Install the Adapter Fiber-Optic Cabling Guidelines for the Fibre Channel Adapter Tools and Parts Required Installing the Fibre Channel Adapter Troubleshooting the Fibre Channel Adapter Installation Hardware Problems System Configuration Problems Fibre Channel Problems Working with Hard Disk Drives Installing a Hard Disk Drive in the CE-511 Page Installing a Hard Disk Drive in the CE-566 Page Assigning SCSI IDs Completing the Installation Installing the Content Engine Cover and Bezel Page Troubleshooting the System Hardware Checking the Basics Checking Connections and Switches Page Page Maintaining the Content Engine Maintaining Your Site Environment Temperature Humidity Altitude Dust and Particles Corrosion Electrostatic Discharge Electromagnetic and Radio Frequency Interference Magnetism Power Source Interruptions Using Power Protection Devices Surge Protectors Line Conditioners Uninterruptible Power Supplies Page INDEX A B C D E F H I L M N P R S T U V W