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Page
 Contents
 Using a Speakerphone
 Accessing Voice Messages
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 Getting Started
Using this Guide
If you want to Then
 Safety and Performance Information
Power Outage
Using External Devices
Finding Additional Information
 Accessibility Features
Cisco Product Security Overview
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 Connecting Your Phone
 Adjusting the Handset Rest
Registering with Taps
 Headset Support
Audio Quality Subjective to the User
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 An Overview of Your Phone
Understanding Buttons and Hardware
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 Description See
 For more information
 Understanding Lines and Calls
 Understanding Line and Call Icons
Icon Line or call state Description
 Understanding Phone Screen Features
Tip
 Icon reference, see Understanding Line and Call Icons,
Understanding Line and Call Icons,
 Accessing the Help System on Your Phone
Accessing the Application Menu
Understanding Feature Availability
 Feature Softkey Line Button Label and Icon
Understanding SIP vs. Sccp
 Basic Call Handling
Placing a Call-Basic Options
If you want to Then See
Tips
 Placing a Call-Additional Options
Corporate Directory
 Personal Directory to log
Choose Personal Address Book
 Configuring Fast Dials on
Using Your Personal
Web,
Address Book on
 Answering a Call
If you want to Then For more information, see
 Using Hold and Resume
Using a Single Phone Number
Ending a Call
EndCall
 Using Mute
Toggle microphone on Press Toggle microphone off
 Switching Between Multiple Calls
Switching an In-Progress Call to Another Phone
 Transferring Calls
Voice-Message System,
 Sending a Call to a Voice-Message System
 Forwarding Calls to Another Number
Settings on the Web,
User Options Web Pages,
 Using Do Not Disturb
 Using Conference Features
Making Conference Calls
Web Pages,
Choose User Options Device
 Using Conference
 Using Join
 Using Meet-Me
 See Using Conference,
Placing or Receiving Intercom Calls
Viewing or Removing Conference Participants
Press ConfList or Conference List
 If you want to Then
 Advanced Call Handling
Speed Dialing
 Personal Directory on the Web,
Directory on the Web,
 Picking Up a Redirected Call on Your Phone
 Storing and Retrieving Parked Calls
 Logging Out of Hunt Groups
 Understanding Shared Lines
Using a Shared Line
Working with Shared Lines
 Using BLF to Determine a Line State
Press Private
 Making and Receiving Secure Calls
 Advanced Call Handling
 Prioritizing Critical Calls
Tracing Suspicious Calls
If you Then
 Using Cisco Extension Mobility
 Services EM Service name can vary
Services Change Credentials
If you want to
Press Change
 See Switching an In-Progress Call to Another Phone,
Cisco WebDialer,
See Answering a Call,
Phone,
 See Placing a Call-Additional Options,
 Tips
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 Using a Handset
Using a Handset, Headset, and Speakerphone
Using a Headset
 Using a Speakerphone
Using Wideband with your Headset
 Using AutoAnswer with a Headset or Speakerphone
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 Changing Phone Settings
Customizing Rings and Message Indicators
Settings User Preferences Rings
See Accessing Your User Options Web Pages,
 Settings User Preferences Contrast
Settings User Preferences Brightness
Customizing the Phone Screen
 Using Call Logs and Directories
Using Call Logs
 Directories Missed Calls or Received Calls
Directories Missed Calls , Placed Calls , or
Press EditDial
 Directory Dialing
 Using Corporate Directory on Your Phone
Directories Corporate Directory exact name
 Using Personal Directory on Your Phone
Directories Personal Directory exact name
 Directories Personal Directory Personal
Press Fast Dial
Fast Dials
 Accessing Voice Messages
System,
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 Using the User Options Web Pages
Accessing Your User Options Web Pages
If you want to Then do this
Options Device
 Configuring Features and Services on the Web
Using Personal Directory on the Web
If you want to Then do this after you log
Choose User Options Personal Address Book
 Choose User Options Device Click Service URL
Create a PAB entry. See Using Your Personal Address Book on
Click Delete Selected
Choose User Options Fast Dials Click Add New
 Using the Address Book Synchronization Tool
 Setting Up Speed Dials on the Web
See Configuring Fast Dials on the Web,
Click Speed Dials
Your Phone,
 Setting Up Phone Services on the Web
Click Phone Services
 Controlling User Settings on the Web
Services
Choose User Options User Settings
Messages
 Controlling Line Settings on the Web
 Click Line Settings
 Change the audible
 Setting Up Phones and Access Lists for Mobile Connect
Choose User Options Mobility Settings Access Lists
 Choose User Options Mobility Settings Remote Destinations
 Click Remote Destinations
 Using Cisco WebDialer
 Settings Network Configuration MAC address
Automatically after fifteen seconds
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 See Using a Shared Line,
Understanding Additional Configuration Options
If you Then For more information
 Using a Shared Line,
See Using AutoAnswer with a
See Using BLF to Determine a Line
See Using Cisco Extension
 General Troubleshooting
Troubleshooting Your Phone
Symptom Explanation
 Using the Quality Reporting Tool
Viewing Phone Administration Data
If you are asked to Then
 Cisco One-Year Limited Hardware Warranty Terms
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 Index
 FAC 21, 85 Fast Dials
 PAB
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Page
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