Switching Between Multiple Calls | Cisco Systems 7931G specification

Switching Between Multiple Calls

You can switch between multiple calls on multiple lines.

If you want to...	Then...

Switch to a held call on	Press	(flashing) for the line that you are switching to.
another line

Switch from a	Press	(flashing). Any active call is placed on hold and the selected call
connected call to	is resumed.
answer a ringing call

Switching an In-Progress Call to Another Phone

You can switch in-progress calls between the desktop phone and your mobile phone or other remote destination.

	If you want to...	Then...

	Switch an in-progress	1.	While on your mobile phone, press the access code for the Session
	call from a mobile		Handoff feature (for example, *74). For a list of access codes, see
	phone to a desk phone		your system administrator.
	sharing the same line	2.	Hang up the call on your mobile phone to disconnect the mobile
	(Session Handoff)	2.
	(Session Handoff)		phone, but not the call.
			phone, but not the call.
		3.	Press the Answer softkey on your desk phone within 10 seconds and
			start talking on the desk phone. The number of seconds to answer the
			call on your desk phone is set by your system administrator.
		The other Cisco Unified devices that share the same line display a Remote
		in Use message. The number of seconds to resume the call depends on the
		configuration set by the system administrator.

	Switch an in-progress	1.	Hang up the call on your mobile phone to disconnect the mobile
	call from a mobile		phone, but not the call.
	phone to your	2.	Press Resume on your desk phone within 4 seconds and start talking
	desktop phone	2.
	desktop phone		on the desk phone.
			on the desk phone.

	Switch an in-progress	1.	Hang up the call on your mobile phone to disconnect the mobile
	call from a mobile		phone, but not the call.
	phone to Cisco Unified	2.	Press Answer on one of your Cisco Unified devices within 10 seconds
	devices that share the	2.
	devices that share the		and start talking on the phone.
	same line (Session		and start talking on the phone.
	same line (Session	The other Cisco Unified devices that share the same line display a Remote
	Handoff)
	Handoff)	in Use message. The number of seconds to resume the call depends on the

		configuration set by the system administrator.

	26		OL-22334-01

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Cisco Systems 7931G manual Switching Between Multiple Calls, Switching an In-Progress Call to Another Phone

Contents

Americas Headquarters Page Contents Using a Speakerphone Accessing Voice Messages OL-22334-01 If you want to Then Using this GuideGetting Started Safety and Performance Information Power OutageUsing External Devices Finding Additional Information Accessibility Features Cisco Product Security Overview OL-22334-01 Connecting Your Phone Adjusting the Handset Rest Registering with Taps Headset Support Audio Quality Subjective to the User OL-22334-01 An Overview of Your Phone Understanding Buttons and Hardware OL-22334-01 Description See For more information Understanding Lines and Calls Understanding Line and Call Icons Icon Line or call state Description Understanding Phone Screen Features Tip Icon reference, see Understanding Line and Call Icons, Understanding Line and Call Icons, Understanding Feature Availability Accessing the Application MenuAccessing the Help System on Your Phone Feature Softkey Line Button Label and Icon Understanding SIP vs. Sccp Basic Call Handling Placing a Call-Basic OptionsIf you want to Then See Tips Placing a Call-Additional Options Corporate Directory Personal Directory to log Choose Personal Address Book Configuring Fast Dials on Using Your PersonalWeb, Address Book on Answering a Call If you want to Then For more information, see Using Hold and Resume Using a Single Phone NumberEnding a Call EndCall Using Mute Toggle microphone on Press Toggle microphone off Switching Between Multiple Calls Switching an In-Progress Call to Another Phone Transferring Calls Voice-Message System, Sending a Call to a Voice-Message System User Options Web Pages, Settings on the Web,Forwarding Calls to Another Number Using Do Not Disturb Using Conference Features Making Conference CallsWeb Pages, Choose User Options Device Using Conference Using Join Using Meet-Me See Using Conference, Placing or Receiving Intercom CallsViewing or Removing Conference Participants Press ConfList or Conference List If you want to Then Advanced Call Handling Speed Dialing Personal Directory on the Web, Directory on the Web, Picking Up a Redirected Call on Your Phone Storing and Retrieving Parked Calls Logging Out of Hunt Groups Working with Shared Lines Using a Shared LineUnderstanding Shared Lines Using BLF to Determine a Line State Press Private Making and Receiving Secure Calls Advanced Call Handling If you Then Tracing Suspicious CallsPrioritizing Critical Calls Using Cisco Extension Mobility Services EM Service name can vary Services Change CredentialsIf you want to Press Change See Switching an In-Progress Call to Another Phone, Cisco WebDialer,See Answering a Call, Phone, See Placing a Call-Additional Options, Tips OL-22334-01 Using a Headset Using a Handset, Headset, and SpeakerphoneUsing a Handset Using a Speakerphone Using Wideband with your Headset Using AutoAnswer with a Headset or Speakerphone OL-22334-01 Changing Phone Settings Customizing Rings and Message IndicatorsSettings User Preferences Rings See Accessing Your User Options Web Pages, Customizing the Phone Screen Settings User Preferences BrightnessSettings User Preferences Contrast Using Call Logs and Directories Using Call Logs Press EditDial Directories Missed Calls , Placed Calls , orDirectories Missed Calls or Received Calls Directory Dialing Using Corporate Directory on Your Phone Directories Corporate Directory exact name Using Personal Directory on Your Phone Directories Personal Directory exact name Fast Dials Press Fast DialDirectories Personal Directory Personal Accessing Voice Messages System, OL-22334-01 Using the User Options Web Pages Accessing Your User Options Web PagesIf you want to Then do this Options Device Configuring Features and Services on the Web Using Personal Directory on the WebIf you want to Then do this after you log Choose User Options Personal Address Book Choose User Options Device Click Service URL Create a PAB entry. See Using Your Personal Address Book onClick Delete Selected Choose User Options Fast Dials Click Add New Using the Address Book Synchronization Tool Setting Up Speed Dials on the Web See Configuring Fast Dials on the Web,Click Speed Dials Your Phone, Setting Up Phone Services on the Web Click Phone Services Controlling User Settings on the Web ServicesChoose User Options User Settings Messages Controlling Line Settings on the Web Click Line Settings Change the audible Setting Up Phones and Access Lists for Mobile Connect Choose User Options Mobility Settings Access Lists Choose User Options Mobility Settings Remote Destinations Click Remote Destinations Using Cisco WebDialer Settings Network Configuration MAC address Automatically after fifteen seconds OL-22334-01 If you Then For more information Understanding Additional Configuration OptionsSee Using a Shared Line, Using a Shared Line, See Using AutoAnswer with aSee Using BLF to Determine a Line See Using Cisco Extension Symptom Explanation Troubleshooting Your PhoneGeneral Troubleshooting If you are asked to Then Viewing Phone Administration DataUsing the Quality Reporting Tool Cisco One-Year Limited Hardware Warranty Terms OL-22334-01 Index FAC 21, 85 Fast Dials PAB OL-22334-01 Page OL-22334-01