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Page
 Contents
 Using a Speakerphone
 Accessing Voice Messages
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 Getting Started
Using this Guide
If you want to Then
 Finding Additional Information
Safety and Performance Information
Power Outage
Using External Devices
 Cisco Product Security Overview
Accessibility Features
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 Connecting Your Phone
 Registering with Taps
Adjusting the Handset Rest
 Audio Quality Subjective to the User
Headset Support
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 Understanding Buttons and Hardware
An Overview of Your Phone
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 Description See
 For more information
 Understanding Lines and Calls
 Icon Line or call state Description
Understanding Line and Call Icons
 Tip
Understanding Phone Screen Features
 Understanding Line and Call Icons,
Icon reference, see Understanding Line and Call Icons,
 Accessing the Help System on Your Phone
Accessing the Application Menu
Understanding Feature Availability
 Understanding SIP vs. Sccp
Feature Softkey Line Button Label and Icon
 Tips
Basic Call Handling
Placing a Call-Basic Options
If you want to Then See
 Corporate Directory
Placing a Call-Additional Options
 Choose Personal Address Book
Personal Directory to log
 Address Book on
Configuring Fast Dials on
Using Your Personal
Web,
 If you want to Then For more information, see
Answering a Call
 EndCall
Using Hold and Resume
Using a Single Phone Number
Ending a Call
 Toggle microphone on Press Toggle microphone off
Using Mute
 Switching an In-Progress Call to Another Phone
Switching Between Multiple Calls
 Voice-Message System,
Transferring Calls
 Sending a Call to a Voice-Message System
 Forwarding Calls to Another Number
Settings on the Web,
User Options Web Pages,
 Using Do Not Disturb
 Choose User Options Device
Using Conference Features
Making Conference Calls
Web Pages,
 Using Conference
 Using Join
 Using Meet-Me
 Press ConfList or Conference List
See Using Conference,
Placing or Receiving Intercom Calls
Viewing or Removing Conference Participants
 If you want to Then
 Speed Dialing
Advanced Call Handling
 Directory on the Web,
Personal Directory on the Web,
 Picking Up a Redirected Call on Your Phone
 Storing and Retrieving Parked Calls
 Logging Out of Hunt Groups
 Understanding Shared Lines
Using a Shared Line
Working with Shared Lines
 Press Private
Using BLF to Determine a Line State
 Making and Receiving Secure Calls
 Advanced Call Handling
 Prioritizing Critical Calls
Tracing Suspicious Calls
If you Then
 Using Cisco Extension Mobility
 Press Change
Services EM Service name can vary
Services Change Credentials
If you want to
 Phone,
See Switching an In-Progress Call to Another Phone,
Cisco WebDialer,
See Answering a Call,
 See Placing a Call-Additional Options,
 Tips
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 Using a Handset
Using a Handset, Headset, and Speakerphone
Using a Headset
 Using Wideband with your Headset
Using a Speakerphone
 Using AutoAnswer with a Headset or Speakerphone
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 See Accessing Your User Options Web Pages,
Changing Phone Settings
Customizing Rings and Message Indicators
Settings User Preferences Rings
 Settings User Preferences Contrast
Settings User Preferences Brightness
Customizing the Phone Screen
 Using Call Logs
Using Call Logs and Directories
 Directories Missed Calls or Received Calls
Directories Missed Calls , Placed Calls , or
Press EditDial
 Directory Dialing
 Directories Corporate Directory exact name
Using Corporate Directory on Your Phone
 Directories Personal Directory exact name
Using Personal Directory on Your Phone
 Directories Personal Directory Personal
Press Fast Dial
Fast Dials
 System,
Accessing Voice Messages
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 Options Device
Using the User Options Web Pages
Accessing Your User Options Web Pages
If you want to Then do this
 Choose User Options Personal Address Book
Configuring Features and Services on the Web
Using Personal Directory on the Web
If you want to Then do this after you log
 Choose User Options Fast Dials Click Add New
Choose User Options Device Click Service URL
Create a PAB entry. See Using Your Personal Address Book on
Click Delete Selected
 Using the Address Book Synchronization Tool
 Your Phone,
Setting Up Speed Dials on the Web
See Configuring Fast Dials on the Web,
Click Speed Dials
 Click Phone Services
Setting Up Phone Services on the Web
 Messages
Controlling User Settings on the Web
Services
Choose User Options User Settings
 Controlling Line Settings on the Web
 Click Line Settings
 Change the audible
 Choose User Options Mobility Settings Access Lists
Setting Up Phones and Access Lists for Mobile Connect
 Choose User Options Mobility Settings Remote Destinations
 Click Remote Destinations
 Using Cisco WebDialer
 Automatically after fifteen seconds
Settings Network Configuration MAC address
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 See Using a Shared Line,
Understanding Additional Configuration Options
If you Then For more information
 See Using Cisco Extension
Using a Shared Line,
See Using AutoAnswer with a
See Using BLF to Determine a Line
 General Troubleshooting
Troubleshooting Your Phone
Symptom Explanation
 Using the Quality Reporting Tool
Viewing Phone Administration Data
If you are asked to Then
 Cisco One-Year Limited Hardware Warranty Terms
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 Index
 FAC 21, 85 Fast Dials
 PAB
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Page
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