Advanced Call Handling

 

 

Want to view priority level of a call

Look for an MLPP icon on your phone screen:

 

Priority call

 

Medium priority (immediate) call

 

High priority (flash) call

 

Highest priority (flash override) or Executive

 

Override call

 

Higher priority calls are displayed at the top of your call list.

 

If you do not see an MLPP icon, the priority level of the call

 

is normal (routine).

 

 

Hear a continuous tone interrupting

You or the other party are receiving a call that must preempt

your call

the current call. Hang up immediately to allow the higher

 

priority call to ring through.

 

 

Tips

When you make or receive an MLPP-enabled call, you will hear special ring tones and call waiting tones that differ from the standard tones.

Multilevel Precedence and Preemption (MLPP) overrides the Do Not Disturb (DND) feature.

If you enter an invalid MLPP access number, a verbal announcement will alert you of the error.

An MLPP-enabled call retains its priority and preemptive status when you:

Put the call on hold

Transfer the call

Add the call to a three-way conference

Answer the call using PickUp

Using Cisco Extension Mobility

Cisco Extension Mobility (EM) allows you to configure a Cisco Unified IP Phone as your own temporarily. Once you log in to EM, the phone adopts your user profile, including your phone lines, features, established services, and web-based settings. Your system administrator must configure EM for you.

The Extension Mobility Change PIN feature allows you to change your PIN from your Cisco Unified IP Phone.

Cisco Unified IP Phone 7931G Phone Guide for Cisco Unified Communications Manager 8.5(1) (SCCP and SIP)

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Cisco Systems 7931G manual Using Cisco Extension Mobility, Tips