If you want to...

Then...

For more information, see...

 

 

 

Answer a priority call

Hang up the current call and

Prioritizing Critical Calls,

 

press Answer.

page 46

 

 

 

Answer a call on your

Set up Mobile Connect and answer

Managing Business Calls

mobile phone or other

your phone.

Using a Single Phone Number,

remote destination

When you enable Mobile Connect and

page 49

 

 

 

answer the call on your mobile phone

 

 

and you have up to four IP phones or a

 

 

softphone configured as shared lines, the

 

 

additional phones stop flashing.

 

 

 

 

Tips

If parties on a call hear a beep tone, the call may be monitored or recorded. Ask your system administrator for more information.

If you work in a contact center or similar environment, you can create, update, and delete your own prerecorded greeting that plays automatically if Agent Greeting is configured for your phone. For more information, see your system administrator.

A Call Chaperone user cannot answer an incoming call when the calls are being chaperoned.

Ending a Call

To end a call, simply hang up. Here are some more details.

If you want to...

Then...

 

 

 

 

Hang up while using the handset

Return the handset to its cradle. Or press EndCall.

 

 

 

 

Hang up while using a headset

Press

(

). Or, to keep headset mode active, press

 

EndCall.

 

 

 

 

 

Hang up while using the speakerphone

Press

or EndCall.

 

 

 

 

Using Hold and Resume

You can hold and resume calls. When you put a call on hold, the Hold icon

appears on the right in

the call information area and the corresponding line button flashes green

. With a shared line,

when you place a call on hold, the line button flashes green and the phone displays the local hold icon.

When another phone places a call on hold, the line button flashes red

and the phone displays the

remote hold icon

.

 

If another user put a shared line on hold, its associated line button displays (flashing). You (and anyone else sharing that line) can resume the call.

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Cisco Systems 7931G manual Ending a Call, Using Hold and Resume, Using a Single Phone Number, Or EndCall