Cisco Systems 7931G Using a Shared Line, Understanding Shared Lines, Working with Shared Lines

Using a Shared Line

Your system administrator may ask you to use a shared line if you:

•Have multiple phones and want one phone number

•Share call-handling tasks with coworkers

•Handle calls on behalf of a manager

Understanding Shared Lines

Remote-in-Use Icon

The remote-in-use icon		appears when another phone that shares your line has a connected call.
You can place	and receive calls as usual on the shared line, even when the remote-in-use icon
appears.

Sharing Call Information and Barging

Phones that share a line each display information about calls that are placed and received on the shared line. This information may include caller ID and call duration (See Privacy, page 42 for exceptions).

If you are sharing a line with coworkers using a different model Cisco Unified IP Phone, they might be able to add (or barge) themselves to your active call on the shared line. Your phone does not typically support this feature. If you need it, contact your system administrator for assistance. Otherwise, enable privacy to prevent coworkers from joining your calls.

Privacy

If you do not want coworkers who share your line to see information about your calls, enable the Privacy feature. Doing this also prevents others who share the line from viewing or barging your calls.

Working with Shared Lines

You can view information about calls on your shared lines, retrieve a call on a shared line placed on hold by a coworker, and prevent others from barging calls.

If you want to...	Then...
See if the shared line is in use	Look for the remote-in-use icon		next to a red line button
	(steady).
View details about current calls on	Press the red line button	(steady) for the remote-in-use line.
the shared line	All non-private calls appear in the call activity area of the
	phone screen.
Retrieve a held call on a shared line	Press the red line button	(flashing) for the remote-in-use
	line.
42			OL-22334-01