Cisco Systems AS5350 Obtaining Additional Publications and Information

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Cisco AS5350 Universal Gateway Chassis Installation Guide

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Obtaining Additional Publicatio ns and Info rm a tio n

The Cisco TAC Escalation Cen ter a ddresses priority leve l 1 o r pr i or it y level 2 issues. T h ese

classifications are assigned wh en severe network degradation significan tly impacts business operation s.

When you contact the TAC Escalation Cen t er w it h a P 1 o r P2 p r ob le m , a C isco TAC engineer

automatically opens a case.

To obtain a directory of toll-free Cisco TAC telephone numbers for your country, go to this URL:

http://www.cisco.com /warp/public/687/D irectory/DirTAC.shtml

Before calling, plea se chec k wit h y our netw ork op er atio ns center to determi ne the l e v el of Ci s co supp ort

services to which your company is entitled: for example, SMARTnet, SMARTnet Onsite, or Network

Supported Accounts ( NS A). When you call the cent er, please have available your service agr eem e nt

number and your product serial number.

Obtaining Additional Publications and Information

Information about Cis co products, technologies, and network solutions is available from various online

and printed sources .

•The Cisco Product Cata log describes the networking products offered by CiscoSystems as well as

ordering and customer support services. Access the Cisco Product Catalog at this URL:

http://www.cisco.com/en/US/products/products_catalog_links_launch.html

•Cisco Press publishes a wide range of networking publications. Cisco suggests these titles for new

and experienced users: Internetworking Terms and Acronyms Dictionary, Internetworking

Technology Handbook, Internetworking Troubleshooting Guide, and the Internetworking Design

Guide. For current Cisco Press titles and other information, go to Cisco Press online at this URL:

http://www.ciscopress.co m

•Packet magazine is the Cisco m ont hly pe ri odic al tha t pr ovi de s ind ust ry pr ofes sio nals with the late st

information about the field of networking. You can access Packet magazine at this URL:

http://www.cisco.com/en/US/about/ac123/ac114/about_cisco_packet_magazine.html

•iQ Magazine is the Cisco monthly periodic al that prov ides busine ss lea de rs an d dec isi on ma kers

with the latest information about the networking industry. You can access iQ Magazine at this URL:

http://business.cis co.com/prod/tree .taf%3fasset_id=446 99&public_view=tr ue&kbns=1.html

•Internet Protocol Journal is a quarterly journal published by Cisco Systems for engineering

professionals in v olv e d in the de sig n, de v el opme nt , and opera ti on of publ i c and pr i vate internets and

intranets. You can access the Internet Protocol Journal at this URL:

http://www.cisco.com/en/US/about/ac123/ac147/about_cisco_the_internet_protocol_journal.html

•Training—Cisco offers world-class networking training, with current offerings in network training

listed at this URL:

http://www.cisco.com/en/US/learning/le31/learning_recommended_training_list.html