Cisco Systems AS5350 Obtaining Technical Assistance

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Cisco AS5350 Universal Gateway Chassis Installation Guide

78-10754-03 0A

Obtaining Technical Assistance

Ordering Documentation

You can find instructions for ordering documentation at this URL:

http://www.cisco.com /univercd/cc/td/do c/es_inpck/pdi. htm

You can order Cisco documentation i n th es e way s:

•Registered Cisco.com users (Cisco direct customers) can order Cisco product documentation from

the Networking Products MarketPlace:

http://www.cisco.com/en /US/partner/orderin g/index.shtml

•Registered Cisco.com users can order the Documentation CD-ROM (Customer Order Number

DOC-CONDOCCD=) through the online Subscription Store:

http://www.cisco.com/g o/subscription

•Nonregistered Cisco.c om u s er s c a n ord er do cu me ntation through a local ac count representative by

calling Cisco Systems C orporate Headquarters (Ca lifornia, U.S.A.) at 408 526-7208 or, elsewhere

in North Amer ic a , by c alling 800 553-NETS (6387).

Documentation Feedback

You can submit comments electronically on Cisco.com. On the Cisco Documentation home page, click

Feedback at the top of the page.

You can e-mail your com m e nts to bug-doc@ci sco.com.

You can submit your comments by mail by using the response card behind the front cover of your

document or by w r iting to the fol l owi n g a ddress:

Cisco Systems

Attn: Custome r D oc ument Ordering

170 West Tasman Drive

San Jose, CA 95134-9883

We appreciate your comments.

Obtaining Technical Assistance

Cisco provides Cisco.co m , w hi ch in cl ud es th e Cisco Technical Assistance C en te r (TAC) Website, as a

starting point for all technical ass istan ce. Custo me rs and part ners can obtain on line docume ntatio n,

troubleshooting tip s, and sa mple c onfigu rati ons fr om the Cis co TAC website. Cisc o.com r egis tered use rs

have complete access to the technical support reso urces on the Cisco TAC website, includi ng TAC tools

and utilities.

Cisco.com

Cisco.com offers a suit e o f in t eractive, networked services th at let you access Cisco i nfo rma tion,

networking solutions, services, programs, and resources at any time, from anywhere in the world.

Cisco.com provides a broad range of features and services to help you with these tasks:

•Streamline busi ne ss processes and i mprove productivit y

•Resolve technical issues with online support

Contents

Main Page Page Page Page Page Preface Document Organization Document Conventions ix Warning Definition x xi Related Documentation New Hardware Features Obtaining Documentation Cisco.com Documentation CD-ROM Ordering Documentation Obtaining Technical Assistance Cisco.com Technical Assistance Cen t er Cisco TAC Website Cisco TAC Escalation Center Obtaining Additional Publications and Information Overview Chassis Components Dial Feature Cards (DFCs) Power Supply Chassis Specifications Page Preparing to Install the Cisco AS5350 Chassis Safety Recommendations Maintaining Safety with Electricity Preventing Electrostatic Discharge Damage Required Tools and Equipment Preparing to Connect to a Network Ethernet Connections Console and Auxiliary Ports Console Port Auxiliary Port 2T Serial Ports Alarm Port BITS Port Power Supply Considerations Installing the Cisco AS5350 Setting Up the Chassis Setting the Chassis on a Desktop Attaching the Rubber Feet Rack-Mounting the Chassis Required Tools and Equipment Attaching the Brackets Installing in a Rack Connecting the Cha ssis Ground Connecting to the Network Connecting to an Ethernet N et wo r k Connecting to a WAN Page Page 3-10 Figure 3-10 Connecting a 2-Port or 4-Port DFC to an RJ-45 Jack E1 cable RJ-45 jack E1 cable Figure 3-11 Connecting an 8-Port DFC to an RJ-45 Jack Connecting to the Console and Auxiliary Ports Connecting to the Console P ort Connecting a Modem to the Auxiliary Port 3-13 Connecting a Signal Generator to the BITS Port Connecting an Alarm to the Alarm Port Supplying Power 3-16 3-17 Page Where to Go Next Page Troubleshooting LEDs Page Monitoring Environment 4-4 Displaying Environment Sta t us The display below appears on your console when the system reaches a warning state: 4-5 The display below appear s o n your console when th e sy s te m r ea ches a critical state: The display below appear s o n yo u r co nso le when the system reach es a s hutd ow n stat e: Troubleshooting Network Inter faces Replacing the Fan Tray Removing the Fan Tray Page Page Page Installing the Fan Tray Page Getting Help A Replacing Memory Components Removing the Chassis Cover Required Tools Safety Recommendations Chassis Cover Removal Page Replacing the Boot ROM Boot ROM Replacement -5 Step 6 Locate the boot ROM on the system board. (See Figure A-3.) Figure A-3 System Board Layout Page Replacing SDRAM DIMMs Required Tools and Equipment SDRAM DIMM Replacement Page Replacing Flash Memory SIMMs Required Tools and Equipment Flash Memory SIMM Replacement Page Replacing the Chassis Cover Chassis Cover Replacement Page Page B Replacing the Power Supply Overview Safety Recommendations Required Tools and Equipment Removing the Chassis Cover Page Page Removing the Old Power Supply Page Page Page Installing the Power Supply Page Replacing the Chassis Cover Page Page Page Page C Cabling Specifications Console and Auxiliary Port Cables and Pinouts Identifying a Rollover Cable Console Port Cables and Pin out s Page Auxiliary Port Cables and Pinouts Ethernet Port Pinouts BITS Port Pinouts Alarm Port Pinouts Bantam Jack Port Pinouts Page INDEX Numerics A B C D E F G H I J L O P R S T W