Obtaining Technical Assistance

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To obtain customized information and service, you can self-register on Cisco.com at this URL:

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Technical Assistance Center

The Cisco TAC is available to all customers who need technical assistance with a Cisco product, technology, or solution. Two levels of support are available: the Cisco TAC website and the Cisco TAC Escalation Center. The avenue of support that you choose depends on the priority of the problem and the conditions stated in service contracts, when applicable.

We categorize Cisco TAC inquiries according to urgency:

Priority level 4 (P4)—You need information or assistance concerning Cisco product capabilities, product installation, or basic product configuration.

Priority level 3 (P3)—Your network performance is degraded. Network functionality is noticeably impaired, but most business operations continue.

Priority level 2 (P2)—Your production network is severely degraded, affecting significant aspects of business operations. No workaround is available.

Priority level 1 (P1)—Your production network is down, and a critical impact to business operations will occur if service is not restored quickly. No workaround is available.

Cisco TAC Website

You can use the Cisco TAC website to resolve P3 and P4 issues yourself, saving both cost and time. The site provides around-the-clock access to online tools, knowledge bases, and software. To access the Cisco TAC website, go to this URL:

http://www.cisco.com/tac

All customers, partners, and resellers who have a valid Cisco service contract have complete access to the technical support resources on the Cisco TAC website. Some services on the Cisco TAC website require a Cisco.com login ID and password. If you have a valid service contract but do not have a login ID or password, go to this URL to register:

http://tools.cisco.com/RPF/register/register.do

If you are a Cisco.com registered user, and you cannot resolve your technical issues by using the Cisco TAC website, you can open a case online at this URL:

http://www.cisco.com/en/US/support/index.html

If you have Internet access, we recommend that you open P3 and P4 cases through the Cisco TAC website so that you can describe the situation in your own words and attach any necessary files.

Cisco AS5350 Universal Gateway Chassis Installation Guide

 

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Cisco Systems AS5350 manual Technical Assistance Center, Cisco TAC Website

AS5350 specifications

Cisco Systems has long been a leader in the networking and telecommunications field, and its AS5800 series of routers exemplify this tradition. The AS5800, along with the AS5850, AS5350, AS5400, and AS5300, provides robust solutions for service providers and enterprise-level networking applications. Each of these models has distinct features and characteristics that cater to the evolving demands of internet traffic and data processing.

The Cisco AS5800 is designed for high-capacity routing and optimized for broadband services. It supports a wide range of services, including voice, data, and video applications, making it a versatile option for service providers looking to deliver integrated solutions. It is equipped with advanced quality of service (QoS) features that ensure bandwidth is allocated effectively, holding strong even under heavy traffic conditions.

In comparison, the AS5850 offers superior processing capabilities and is typically utilized in larger-scale implementations. This model supports high-density interfaces, allowing numerous connections without compromising performance. Its architecture includes enhanced MPLS (Multiprotocol Label Switching) support, enabling more efficient traffic management and better utilization of network resources.

The AS5350 is known for its scalability and energy efficiency, ideal for voice-over-IP (VoIP) and media gateway applications. It supports various telephony features, such as protocol interworking and transcoding, making it a preferred choice for organizations focusing on digital voice technologies. The AS5300, while slightly older, continues to be a valuable asset for less demanding networks, offering reliable performance with VoIP capabilities and basic data applications.

The AS5400 bridges the gap between high-performance routing and operational efficiency. It incorporates Cisco's proprietary technologies to ensure seamless connectivity and robust failover systems. This model is highly regarded for its security features, protecting network integrity and providing peace of mind for businesses relying on sensitive data transfer.

Overall, Cisco’s AS5800 series showcases a progressive evolution of routing capabilities with enhanced features tailored for resilience, scalability, and performance. These routers not only address the technical needs of modern networks but also strategically position organizations for future growth in an increasingly digital world. Each model, with its unique attributes, continues to support the varied demands of global communication infrastructures.