Cisco Systems AS5350 Technical Assistance Cen t er

Cisco AS5350 Universal Gateway Chassis Installation Guide

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Obtaining Technical Assistance

•Download and test software packages

•Order Cisco learning materials and merchandise

•Register for online skill assessment, training, and certification programs

To obtain customized inform ati on a nd se rvice, you can self-regi ste r on Cisco.com at this UR L:

http://www.cisco.com

Technical Assistance Cen t er

The Cisco TAC is available to all customer s w h o ne ed te chnical assistance with a C isco product,

technology, or solution. Two levels of support are available: the Cisco TAC website and the Cisco TAC

Escalation Center. The avenue of su ppo rt th at you choos e de pends o n the pr io ri ty of the p rob le m an d the

conditions stated in ser vi ce co nt ra cts, when applicable.

We categorize Cisco TAC inquiries according to urgency:

•Priority level 4 (P4)—You need information or assistance concerning Cisco product capabilities,

product installation, or basic product configuration.

•Priority level 3 (P3)—Your network performance is degraded. Network functionality is noticeably

impaired, but most business operations continue.

•Priority level 2 (P2)—Your production network is severely degraded, affecting significant aspects

of business operations. No workaround is available.

��Priority level 1 (P1)—Your production network is d ow n, a nd a c rit ica l im pac t to b us ine ss op erat io ns

will occur if service is not restored quickly. No workaround is available.

You can use the Cisco TAC website to resolve P3 and P4 issues yourself , saving both cost and time. The

site provides around-the-clock access to online tools, knowledge bases, and software. To access the

Cisco TAC website, go to th is URL:

http://www.cisco.com/ta c

All customers, partners, and re sellers who have a valid Cisco serv ice contract h ave c o m p le t e a ccess to

the technical support resources on the Cisco TAC website. Some services on the Cisco TAC website

require a Cisco.com login ID and password. If you have a valid service contract but do not have a login

ID or password, go to this URL to register:

http://tools.cisc o.com/RPF/register /register.do

If you are a Cisco.com registered use r, and you cannot resolve your technic al is s ues by using the Cisco

TAC website, you can open a case online a t t his UR L:

http://www.cisco.com/en/US/support/index.html

If you have Internet access, we recommend that you op en P 3 an d P4 ca ses through the Cisco TAC

website so that you can describe the situation in your own words and attach any necessary files.