Chapter 2 Installing, Uninstalling, and Upgrading Service Monitor

Upgrading to Service Monitor 8.6

Note You can configure Unified Communications Manager 7.x and later to not resend data on failure. For more information, see Unified Communications Manager Configuration in User Guide for Cisco Unified Service Monitor 8.6.

Step 1 Launch Unified Communications Manager Serviceability.

Step 2 Select Tools > CDR Management.

Step 3 Scroll down to Billing Applications Server Parameters and look for the Service Monitor server that you want to upgrade. You can identify the server from entries in the Hostname/IP Address and User Name columns; (smuser will be displayed in the User Name column).

Step 4 Select the check box for the Service Monitor server that you will upgrade.

Step 5 Click Delete Selected.

Step 6 Restart the CDR Repository Service:

a.From Unified Communications Manager Serviceability, select Tools > Control Center - Network Services.

b.From the list of servers, select the publisher.

c.Scroll down to CDR Services.

d.Select the Cisco CDR Repository Manager radio button.

e.Click the Restart button.

Configuring NTP

If you plan to add Unified Communications Managers to Service Monitor and have not already configured the Service Monitor server to use NTP, do so before or after you upgrade. For more information, see NTP Configuration Notes, page 2-3.

Upgrading to Service Monitor 8.6

Before you perform the upgrade, you must:

Disable the virus scan software on your system. You can restart it after the upgrade is complete.

Disable Cisco Security Agent if it is running on your system. You can restart it after the upgrade is complete.

Note Immediately after you upgrade, Cisco 1040s are unable register to Service Monitor until you complete the tasks listed in Performing Post-Upgrade Configuration for Cisco 1040s, page 2-15.

 

 

Installation Guide for Cisco Unified Service Monitor

 

 

 

 

 

 

OL-25111-01

 

 

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Cisco Systems OL-25111-01 manual Upgrading to Service Monitor, Configuring NTP

OL-25111-01 specifications

Cisco Systems OL-25111-01 is a comprehensive online training course designed to enhance the knowledge and skills of IT professionals in managing Cisco networking environments. This course covers a wide array of topics that are essential for anyone aiming to achieve proficiency in Cisco technologies and solutions.

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