Cisco Systems OL-25111-01

Installation Guide for Cisco Unified Service Monitor

OL-25111-01

Preface

Contents

Main Installation Guide for Cisco Unified Service Monitor Page CONTENTS Page Page Page Preface Audience Conventions Product Documentation Related Documentation Obtaining Documentation and Submitting a Service Request Page Prerequisites Product Overview Server and Client System Requirements Server Requirements Page Client Requirements VMware Guidelines Page Terminal Server Support for Windows 2003 and Windows 2008 Enabling and Disabling Terminal Services on a Windows Server Enabling and Disabling FIPS on a Windows Server Port Usage Page Page Installing, Uninstalling, and Upgrading Service Monitor Preparing to Install Service Monitor Preparing the Server Gathering Information to Provide During Installation Ensuring That Required Ports Are Free NTP Configuration Notes Installing Cisco Unified Service Monitor Page Page Starting Cisco Unified Service Monitor Preparing to Upgrade to Service Monitor 8.6 Upgrade Paths Backing Up Service Monitor Files and Database Understanding the Effect an Upgrade Has on Your Data Planning for Data Migration and Migrating Call Data Before the Upgrade Deleting Cisco 1040 Configuration Files from TFTP Servers Preventing Extra Processing After Upgrade Configuring NTP Upgrading to Service Monitor 8.6 Upgrading to Service Monitor 8.6 from 8.0 and 8.5 Page Adding Service Monitor to Unified Communications Manager Performing Post-Upgrade Configuration for Cisco 1040s Sample Cisco 1040 Sensor Configuration Files Uninstalling and Reinstalling Service Monitor Uninstalling Service Monitor Reinstalling Service Monitor Configuring Your System for SNMP Queries Page Getting Started with Service Monitor Configuring Security Configuring Users (ACS and Local RBAC) Configuring Users Using the Common Services Local Login Module Enabling SSL Between the Browser and the Server Configuring Service Monitor Page A User Inputs for Installation, Reinstallation, and Upgrade User Inputs for Typical Installation User Inputs for Custom Installation Page Page Page Page Password Information Password Rules for a New Installation Fixing Problems That Can Occur After You Change Passwords Password Rules for an Upgrade Installation Password Rules for Reinstallation Password Descriptions Common Services admin Password System Identity Account Password Changing Passwords Changing the Common Services Admin Password Changing the Admin Password Using the Password Recovery Utility Changing the Admin Password from Common Services Changing the casuser Password Page Page B Licensing Licensing Overview Verifying License Status Licensing Scenarios Licensing Messages Licensing Process Obtaining a PAK Obtaining a License File Registering a License File with Service Monitor Page Page C Security Configuration with Cisco Secure ACS Cisco Secure ACS Support Service Monitor Integration Notes Common Services Local Login Module Authentication Roles Configuring the System Identity User in Common Services Setting Up the Cisco Secure ACS Server Changing the AAA Mode to ACS in Common Services Registering an Application to Cisco Secure ACS from the Command Line Assigning Roles to Users and User Groups in Cisco Secure ACS Verifying the Service Monitor and Cisco Secure ACS Configuration Page INDEX A B C M N P R