Cisco Systems SOHO 77 manual Troubleshooting, Before You Call Your Cisco Reseller, C H A P T E R

C H A P T E R 3

Troubleshooting

This chapter describes symptoms of problems that could occur with the Cisco 827 or SOHO 77 routers, identifies the likely underlying problems, and provides steps for solving the problems. The problems are grouped into the following areas:

•Problems during first startup

•Problems after the router has been up and running

For more information about problems that could occur with the software, refer to the Cisco 827 Routers Software Configuration Guide.

Before You Call Your Cisco Reseller

Some of the solutions in this chapter instruct you to contact your Cisco reseller. Before you contact your reseller, make sure you have the following information available:

•Router model and serial number (on the back panel)

•Maintenance agreement or warranty information

•Date you received the router

•Brief description of the problem

•Brief description of the steps you have taken to solve the problem

Problems During First Startup

Table 3-1lists problems that could occur the first time you turn on the power switch.

Cisco 827 and SOHO 77 Routers Hardware Installation Guide

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