Cisco Systems SOHO 77 correctly, see -3 or -4 in Chapter, “Installation.”, Symptom, Solutions

Chapter 3 Troubleshooting

Problems During First Startup

Table 3-1 Problems During First Startup

Symptom	Problem			Solutions
All LEDs,	No power to router.			Perform the following steps:
including OK				1.	Make sure that the power switch is set to ON.
LED, are off.
				2. Make sure that all connections to and from the power
					supply are secure.
				3. Make sure that the power outlet has power.
				4. If the problem continues, the power supply might be
					faulty. Contact your Cisco reseller.
No connection to	•	A cable-related		Perform the following steps:
Ethernet device.		problem:		1.	To make sure that you have cabled the device
(Ethernet 1 LED is
		–	Improperly		correctly, see Figure 2-3or Figure 2-4in Chapter 2,
off.)
			connected		“Installation.”
			cable.	2.	Make sure that the connectors at both ends of the
		–	Damaged		cable are securely seated.
			cable.	3.	Make sure that the cable is not physically damaged.
					If it is damaged, order another cable from Cisco or
					replace it with a similar cable.
	•	Improperly set		•	To make sure that you have set buttons correctly, see
		router TO			Table 2-2 on page 2-7if you are installing a
		HUB/TO PC			Cisco 827, Cisco 827-4V, or SOHO 77 router. See
		button or hub			Table 2-3 on page 2-8if you are installing a Cisco
		equivalent of TO			827H or SOHO 77H router.
		HUB/TO PC
		button.
No connection to	•	Wrong cable.		•	To make sure that you are using the correct cable,
ADSL link. (The					refer to Appendix A, “Specifications and Cables.”
CD LED on the
front panel is off
for a long time.)
	•	Improperly		•	To make sure that you have connected the ADSL
		connected cable.			cable properly, see Figure 2-5in Chapter 2,
					“Installation.”
				• Make sure that the connectors at both ends of the
					cable are securely seated.

Cisco 827 and SOHO 77 Routers Hardware Installation Guide

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