■Version(s) of software on client system(s)

■Version(s) of software on server system(s)

■Network topology

■Steps and/or sequence of events leading to the failure

■What was the user doing or attempting to do when the failure occurred?

■Problem symptom (error codes, failed operation, crash)

■Syslog data

■Network traces

■Diagnostic email

1.6.2.5Check remote access capabilities

In some cases, it is useful for one of your escalation resources to directly access the system. This can be a way to greatly simplify advanced data collection. Please note that this step is not always necessary or useful, but it can be a very valuable tool at times. When you know that advanced investigation will be required, it’s always wise to ask if remote access via TCP/IP or dial-up is available.

1.6.2.6Data Collection for Specific Issues

Software compatibility issues

Some applications do not function properly when StorEdge is used in place of a server running a native operating system. Most, but not all, of these issues can be resolved with data collection and troubleshooting. It may be necessary to upgrade the application, the client operating system, or the StorEdge operating system. Keep in mind that the problem may lie in any of these, or a combination of all three.

The first step is to do research. Check to see if a newer version of the application or the StorEdge operating system is available. Check the release notes to see if the compatibility issue is addressed. If either version is far out of date, perform an upgrade to see if the problem is resolved. Another useful step is to try to operation on a other available network clients.

To escalate the issue, begin data collection by generating a system diagnostic with all attachments. If there is a specific symptom which can be identified, generate the system diagnostic as close as possible after this time, so that any effects can be observed in the logs and statistics.

The procedure for this can be found later in this document under Diagnostic Procedures. Next, it is necessary to collect as much data as possible on the client and application. At a minimum, the following information is required:

■Client Operating System version, including any service packs or minor revisions

Chapter 1 Troubleshooting Overview 1-11

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Sun Microsystems 5310 NAS manual Check remote access capabilities, Data Collection for Specific Issues
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5310 NAS specifications

Sun Microsystems, known for its innovative computing solutions, launched the Sun 5310 Network Attached Storage (NAS) system, which marked a significant advancement in the realm of storage solutions in the early 2000s. The 5310 NAS was designed to provide high-performance, reliable, and scalable storage tailored for enterprise environments.

One of the standout features of the Sun 5310 NAS is its file-serving capabilities, which support multiple protocols, notably NFS (Network File System) and CIFS (Common Internet File System). This dual-protocol support allowed organizations to seamlessly integrate the NAS into diverse IT ecosystems, facilitating interoperability between UNIX, Linux, and Windows systems. The enhanced file-sharing capabilities made it an ideal solution for businesses with mixed operating environments.

The Sun 5310 NAS incorporates cutting-edge technologies to ensure high availability and data integrity. The system utilized a RAID (Redundant Array of Independent Disks) technology, providing various RAID levels to protect against data loss while optimizing performance. Additionally, the device featured hot-swappable drives, enabling maintenance and upgrades with minimal downtime, a crucial factor for business continuity.

Equipped with advanced management software, the Sun 5310 NAS offered users an intuitive interface for monitoring storage health and performance. This software included comprehensive reporting functionalities that allowed IT administrators to oversee usage patterns and capacity planning efficiently.

Scalability was another defining characteristic of the Sun 5310 NAS. The system could easily expand with additional storage modules, accommodating the growing needs of an organization without the necessity for complete system overhauls. This flexibility ensured that businesses could adapt their storage solutions to meet evolving data storage needs without incurring significant costs or disruptions.

In terms of performance, the Sun 5310 NAS featured high I/O throughput achieved through its robust hardware architecture and optimized file serving capabilities. This performance baseline was crucial for organizations that relied on heavy data workloads and required rapid access to information.

In summary, the Sun 5310 NAS from Sun Microsystems embodied a forward-thinking approach to network storage, blending reliability, scalability, and multi-protocol support. Its user-friendly management software, combined with the robustness of RAID technology and hot-swappable drives, made it a preferred choice for enterprises looking to streamline their storage infrastructure while safeguarding critical data.
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