1.Create a text file containing the contact information you want to send to the customer support group. For example, include the names and pager numbers of the system administrators.

2.Name the file userdata.txt and save it in the home directory (for example, Winnt\ profiles\) on the client machine you are using to manage the storage array (This may be your host machine if you installed the client software on the host.).

3.Configure the alert notifications using e-mail or SNMP trap destinations.

Problem Notification

Note – IMPORTANT The Enterprise Management Window or the event monitor must be running to receive notification of critical events for the storage arrays. In addition, you must have configured the alert notifications in the Enterprise Management Window.

Use Recovery Guru to help troubleshoot storage array problems. Where necessary, use the hardware documentation in conjunction with the recovery steps to replace failed components.

Typically, storage array problems are indicated by:

A Needs Attention status icon displayed in:

The Overall Health Status area, Device Tree View, and Device Table of the Enterprise Management Window.

The Array Management Window Logical View.

The Recovery Guru Optimal toolbar button in the Array Management Window changes from an Optimal to a Needs Attention status and flashes.

Non-optimal component icons are displayed in the Array Management Window Logical and Physical View.

Receipt of critical SNMP or e-mail notifications.

The hardware fault lights display.

In Figure 3-38 on page 3-91,the Array Management Window for Storage Array Engineering indicates a components problem and a Needs Attention status in the Logical/Physical View.

3-90Sun StorEdge 5310 NAS Troubleshooting Guide • December 2004

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Sun Microsystems 5310 NAS manual Problem Notification

5310 NAS specifications

Sun Microsystems, known for its innovative computing solutions, launched the Sun 5310 Network Attached Storage (NAS) system, which marked a significant advancement in the realm of storage solutions in the early 2000s. The 5310 NAS was designed to provide high-performance, reliable, and scalable storage tailored for enterprise environments.

One of the standout features of the Sun 5310 NAS is its file-serving capabilities, which support multiple protocols, notably NFS (Network File System) and CIFS (Common Internet File System). This dual-protocol support allowed organizations to seamlessly integrate the NAS into diverse IT ecosystems, facilitating interoperability between UNIX, Linux, and Windows systems. The enhanced file-sharing capabilities made it an ideal solution for businesses with mixed operating environments.

The Sun 5310 NAS incorporates cutting-edge technologies to ensure high availability and data integrity. The system utilized a RAID (Redundant Array of Independent Disks) technology, providing various RAID levels to protect against data loss while optimizing performance. Additionally, the device featured hot-swappable drives, enabling maintenance and upgrades with minimal downtime, a crucial factor for business continuity.

Equipped with advanced management software, the Sun 5310 NAS offered users an intuitive interface for monitoring storage health and performance. This software included comprehensive reporting functionalities that allowed IT administrators to oversee usage patterns and capacity planning efficiently.

Scalability was another defining characteristic of the Sun 5310 NAS. The system could easily expand with additional storage modules, accommodating the growing needs of an organization without the necessity for complete system overhauls. This flexibility ensured that businesses could adapt their storage solutions to meet evolving data storage needs without incurring significant costs or disruptions.

In terms of performance, the Sun 5310 NAS featured high I/O throughput achieved through its robust hardware architecture and optimized file serving capabilities. This performance baseline was crucial for organizations that relied on heavy data workloads and required rapid access to information.

In summary, the Sun 5310 NAS from Sun Microsystems embodied a forward-thinking approach to network storage, blending reliability, scalability, and multi-protocol support. Its user-friendly management software, combined with the robustness of RAID technology and hot-swappable drives, made it a preferred choice for enterprises looking to streamline their storage infrastructure while safeguarding critical data.