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Appendix A: Troubleshooting
Frequently Asked Questions
Wireless-B Media Adapter
What types of playlist files can I use with the Adapter?
The Adapter supports ASX and M3U files. You can create a playlist with one of these extensions using software
such as Music Match, Winamp, or Windows Media Player. For more information, see “Appendix D: Creating a
Playlist.”
I have multiple user accounts on my host computer. Can files from each user appear on the TV when I
use the Adapter?
Yes. Add the media folders for each user to the shared folders list when you run the Utility Wizard or use the
Utility on your host computer. See “Chapter 4: Setting up the Wireless-B Media Adapter Utility.”
Can I play or show files from all the computers on the network using the Adapter?
No. You must move the files to the host computer so that the Adapter’s Utility can access them.
Can I use a firewall in my configuration?
You might find that the host computer and the Adapter cannot communicate through a firewall. If you are using a
Windows XP computer that is running the Windows XP firewall, please disable the firewall before you install the
Adapter. If you use a third-party firewall on your home network that is located between the host computer and the
Adapter, then you must either disable it or configure it to accept the Adapter before installation. You might want to
install a hardware firewall to protect your home network from Internet intruders before you install the Adapter.
What happens when I set up shared media folders with lots of data to share?
Sharing a large shared media folder may take some time, depending on the speed of the host computer. You can
access whatever media that is already shared while you wait.
Why are the songs playing in a different order than what I see on the TV menu?
If you select the Shuffle option for a playlist, the Adapter shuffles the songs as it plays them. However, the playlist
that appears on the TV menu does not reflect the shuffle. Instead, it continues to show the original playlist order.
What happens if the connection between the Adapter and the host computer is lost?
If the connection is completely lost, then the pictures stop appearing or the music stops after the 20-second
buffer runs out.
The main menu will appear again when the connection is restored. If it does not, power the Adapter off and back
on again.
What happens if my playlist is extremely long?
If you select more than 1,000 songs to play, it will take a few seconds for the first song to start playing.