Obtaining Technical Assistance

In an emergency, you can also reach PSIRT by telephone:

1 877 228-7302

1 408 525-6532

Obtaining Technical Assistance

For all customers, partners, resellers, and distributors who hold valid Cisco service contracts, Cisco Technical Support provides 24-hour-a-day, award-winning technical assistance. The Cisco Technical Support Website on Cisco.com features extensive online support resources. In addition, Cisco Technical Assistance Center (TAC) engineers provide telephone support. If you do not hold a valid Cisco service contract, contact your reseller.

Cisco Technical Support Website

The Cisco Technical Support Website provides online documents and tools for troubleshooting and resolving technical issues with Cisco products and technologies. The website is available 24 hours a day,

365 days a year, at this URL:

http://www.cisco.com/techsupport

Access to all tools on the Cisco Technical Support Website requires a Cisco.com user ID and password. If you have a valid service contract but do not have a user ID or password, you can register at this URL:

http://tools.cisco.com/RPF/register/register.do

Note Use the Cisco Product Identification (CPI) tool to locate your product serial number before submitting a web or phone request for service. You can access the CPI tool from the Cisco Technical Support Website by clicking the Tools & Resources link under Documentation & Tools. Choose Cisco Product Identification Tool from the Alphabetical Index drop-down list, or click the Cisco Product Identification Tool link under Alerts & RMAs. The CPI tool offers three search options: by product ID or model name; by tree view; or for certain products, by copying and pasting show command output. Search results show an illustration of your product with the serial number label location highlighted. Locate the serial number label on your product and record the information before placing a service call.

Submitting a Service Request

Using the online TAC Service Request Tool is the fastest way to open S3 and S4 service requests. (S3 and S4 service requests are those in which your network is minimally impaired or for which you require product information.) After you describe your situation, the TAC Service Request Tool provides recommended solutions. If your issue is not resolved using the recommended resources, your service request is assigned to a Cisco TAC engineer. The TAC Service Request Tool is located at this URL:

http://www.cisco.com/techsupport/servicerequest

For S1 or S2 service requests or if you do not have Internet access, contact the Cisco TAC by telephone. (S1 or S2 service requests are those in which your production network is down or severely degraded.) Cisco TAC engineers are assigned immediately to S1 and S2 service requests to help keep your business operations running smoothly.

Catalyst 6500 Series Switch and Cisco 7600 Series Router CMM Installation and Verification Note

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Cisco Systems WS-SVC-CMM Obtaining Technical Assistance, Cisco Technical Support Website, Submitting a Service Request

WS-SVC-CMM specifications

Cisco Systems WS-SVC-CMM, also known as the Cisco Services Control Module, is a high-performance network appliance designed to enhance the capabilities of Cisco routers and integrate a variety of advanced services into existing infrastructures. This revolutionary module caters to enterprises yearning for reliability, scalability, and performance improvements in their network environments.

One of the primary features of the WS-SVC-CMM is its remarkable ability to deliver service integration, enabling organizations to incorporate services such as firewall protection, intrusion prevention, and content filtering directly into their existing Cisco router framework. This integration streamlines operations and reduces the need for multiple devices, leading to lower total cost of ownership.

The WS-SVC-CMM supports a broad array of technologies that empower businesses to optimize their networks. With built-in Cisco Secure Services and Intelligent Network services, organizations can efficiently manage security policies and streamline operations across various network segments. This module supports Virtual Routing and Forwarding (VRF), allowing for flexible traffic management and network segmentation without compromising performance.

Moreover, its architecture is designed for scalability, ensuring that businesses can adapt as their operational needs evolve. The WS-SVC-CMM can accommodate growth seamlessly, handling increased throughput and expanded services without the need for significant hardware upgrades. High availability and redundancy are also key aspects, which means organizations can depend on constant uptime and reliability.

In addition to security and scalability, the WS-SVC-CMM boasts exceptional performance characteristics. With advanced load balancing capabilities and enhanced QoS (Quality of Service) features, this module can prioritize critical applications and manage bandwidth effectively, providing a superior user experience.

User-friendly management capabilities through Cisco's Integrated Management Framework enable network administrators to configure, monitor, and troubleshoot services conveniently. This centralized approach reduces complexity and increases agility, making it easier to respond to changes within the network.

Overall, Cisco Systems WS-SVC-CMM is a robust and versatile solution tailored for businesses looking to enhance their network functionalities. With an emphasis on seamless service integration, high availability, performance scalability, and comprehensive management, this service control module stands out as a strategic investment for enterprises committed to advancing their digital ecosystems.