4Troubleshooting

This chapter explains corrective actions taken when the printer malfunctions or when an error message is displayed.

Items to check when a malfunction occurs

When the printer malfunctions during operation, take corrective action with reference to the following table. If the corrective action does not solve the problem, consult with the service personnel at the dealer where you purchased the printer.

Indication

Check

 

Corrective action

The LED do not light

1)

Is the plug of the power

1)

Insert the plug of the power cord

up when printer

 

cord correctly inserted into

 

correctly in the electric outlet.

power is connected.

 

the electric outlet?

 

 

 

2)

Is the connector of the

2)

Insert the connector of the power cord

 

 

power

cord correctly

 

correctly into the power inlet of the

 

 

inserted into the power

 

printer.

 

 

inlet of the printer?

 

 

 

3)

I s t h e

p o we r c o rd

3)

Replace the power cord. Consult with

 

 

damaged?

 

the dealer where the printer was

 

 

 

 

 

purchased to make sure you obtain a

 

 

 

 

 

cord made especially for the printer.

 

 

 

 

 

Note: Do not use any power cord

 

 

 

 

 

except one made especially for the

 

 

 

 

 

printer.

 

4)

Is power supplied to the

4)

Check to make sure power is supplied

 

 

electric outlet the printer

 

to the outlet. If there are any problems,

 

 

is connected to?

 

make sure power is supplied to the

 

 

 

 

 

building. Or find out if a power failure

 

 

 

 

 

has occurred.

 

5)

Is the main fuse in the

5)

If necessary, replace the main fuse in

 

 

building’s fuse box burnt

 

the building’s fuse box, and reset the

 

 

out?

 

 

main breaker. Ask a qualified

 

 

 

 

 

serviceman to carry out the

 

 

 

 

 

replacement.

Paper is feeding, but

1)

Is the thermal printhead

1) If it is dirty, remove the dirt with the

nothing is printed.

 

dirty?

 

 

attached head cleaner.

 

 

Is a label stuck to the

 

If a label is stuck to the thermal

 

 

head?

 

 

printhead remove it.

 

 

 

 

 

Note: Do not use a metal object to

 

 

 

 

 

remove a label stuck to the inside of

 

 

 

 

 

the printer. (This may damage the

 

 

 

 

 

thermal printhead.) If adhesive label

 

 

 

 

 

material is stuck to the thermal

 

 

 

 

 

printhead, remove it with a soft cloth

 

 

 

 

 

soaked in ethyl alcohol.

 

2)

Is the

recommended

2) Use the recommended ribbon or a

 

 

ribbon or a ribbon of the

 

ribbon of the same type.

 

 

same type used?

 

 

The printer is not

1)

Are the media and the

1) Correctly set the media and the ribbon.

printing neatly.

 

ribbon correctly set?

 

 

 

2)

Is the printing density too

2)

Set the appropriate printing density

 

 

high or too low?

 

using the menu or control software.

 

3)

Is the platen dirty?

3) If it is dirty, clean it with ethyl alcohol.

 

 

Is it deformed?

 

If it is deformed, replace it.

 

 

 

 

 

Note: Consult with the dealer that

 

 

 

 

 

supplied the printer concerning the

 

 

 

 

 

replacement.

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