Troubleshooting
Media Thickness Adjustment (p.57)
Installing the Media (p.25, P27)
Indication | Check | Corrective action | ||
The printer is not | 4) | Is the thermal printhead | 4) | If it is dirty, remove the dirt with the |
printing neatly. |
| dirty? |
| attached head cleaner. |
|
| Is a label stuck to the head. |
| If a label is stuck to the head, remove |
|
|
|
| it. |
|
|
|
| Note: Do not use a metal object to |
|
|
|
| remove a label stuck to the inside of |
|
|
|
| the printer. (This may damage the |
|
|
|
| thermal printhead .) If adhesive label |
|
|
|
| material is stuck to the print head, |
|
|
|
| remove it with a soft cloth soaked in |
|
|
|
| ethyl alcohol. |
| 5) | Is the recommended | 5) | Use the recommended ribbon or a |
|
| ribbon or a ribbon of the |
| ribbon of the same type. |
|
| same type used? |
|
|
| 6) | Is the thermal printhead in | 6) | Adjust the offset of the thermal |
|
| the correct position for the |
| printhead with the media thickness |
|
| media that is used? |
| adjustment dial. |
| 7) | Is the printer’s head | 7) | Adjust the thermal printhead pressure |
|
| pressure balance correct |
| with the media width adjustment dial. |
|
| for the width of the media |
|
|
|
| that is used? |
|
|
The printing position | 1) | Are the media and the | 1) | Correctly set the media and the ribbon. |
changes. |
| ribbon correctly set? |
|
|
| 2) | Is the platen dirty? | 2) | If it is dirty, clean it with ethyl alcohol. |
|
| Is it deformed? |
| If it is deformed, replace it. |
|
|
|
| Note: Consult with the dealer that |
|
|
|
| supplied the printer concerning the |
|
|
|
| replacement. |
| 3) | Are the data contents and | 3) | If an error message is displayed, check |
|
| the command signals from |
| the content of the software and the |
|
| the host appropriate? |
| communication status set by the host |
|
|
|
| computer. |
| 4) | Are the menu values set | 4) Set the correct menu values using the | |
|
| appropriately? |
| operating panel or the host computer. |
| 5) | Are the sensitivities of the | 5) | Set the media sensitivity to appropriate |
|
| media sensors appropriate |
| values. |
|
| for the media that is used? |
| If this does not solve the problem, |
|
|
|
| change the “Sensor level” that is set in |
|
|
|
| the “System setup.” |
The ribbon is wrinkled | 1) | Is the ribbon tension | 1) | Adjust the tension with the adjust- |
|
| suitable for the ribbon that |
| screw. |
|
| is used? |
|
|
| 2) | Is the ribbon used correctly | 2) | Adjust the left - right balance with the |
|
| balanced to the right and |
| media width adjustment knob. |
|
| left? |
|
|
| 3) | Is the printing density too | 3) | Set the appropriate printing density |
|
| high? |
| using the menu or control software. |
| 4) | Are the media and ribbon | 4) | Use the recommended products or |
|
| t h e r e c o m m e n d e d |
| equivalent products. If this does not |
|
| products or equivalent |
| correct the problem, contact a service |
|
| products? |
| representative. |
The ribbon slips | 1) | Is the ribbon tension | 1) | Adjust the tension with the adjust- |
( r i b b o n d i rt i s |
| suitable for the ribbon that |
| screw. |
produced.) |
| is used? |
|
|
The ribbon does not | 1) | Is the ribbon set in the | 1) | Set the ribbon in the correct course. |
wind. |
| correct course? |
|
|
| 2) | Is the ribbon winding | 2) | Set the correct winding direction. |
|
| direction reversed? |
|
|
65