Troubleshooting

Flowchart 2.1 - Initial Troubleshooting

Begin troubleshooting.

N

Is there

Go to

Flowchart 2.2,

power?

No Power, Part 1.

 

Y

 

N

 

 

 

Beeps,

 

Check

 

 

 

LED board,

 

 

LEDs, or error

 

N

 

 

speaker

 

messages?

 

 

 

connections.

 

Go to

Y

 

 

 

All drives

 

Flowchart 2.17,

 

 

working?

 

Nonfunctioning

 

N

Y

 

Device.

 

 

 

 

 

 

 

Is there video?

 

Go to

 

 

 

Flowchart 2.6,

N

Go to

(no boot)

 

 

 

No Video, Part 1.

 

Flowchart 2.18,

Y

 

Keyboard/

 

Nonfunctioning

 

 

pointing device

 

Keyboard,

 

N

working?

 

or Flowchart 2.19,

 

Y

 

Nonfunctioning

 

 

 

Pointing Device.

Is the OS

 

Go to

 

 

 

Flowchart 2.9,

 

 

loading?

 

N

 

 

No OS Loading.

Go to

 

 

 

Y

 

Connecting

 

Flowchart 2.20,

 

 

to network

 

No Network or

 

N

or modem?

 

Modem

 

Y

 

Connection.

 

 

 

 

Is there

 

Go to

 

 

 

Flowchart 2.15,

 

 

sound?

 

 

 

 

No Audio.

 

 

 

 

 

 

Y

 

End

 

 

 

 

 

 

Maintenance and Service Guide

2–11

Page 61
Image 61
Compaq N620C, N600c, N610V manual Flowchart 2.1 Initial Troubleshooting, Power?