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| GETTING HELP |
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SYMPTOM | POSSIBLE CAUSE | POSSIBLE SOLUTION |
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Camera is not responding | The USB port of computer is | Replace or repair the USB port. |
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during picture download to the | damaged. |
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computer. | The USB cable is damaged. | Replace the USB cable. |
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| Computer cannot detect the newly | Update the driver in My Computer |
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| installed driver | > Properties > Hardware > Device |
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| Manager. |
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| The driver did not install | Uninstall and |
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| successfully. |
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| The computer is not powered on. | Turn your computer on. |
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| ENU | ||
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Cannot transfer pictures to the | The Software is not installed on | Disconnect the | |
computer. The New Hardware | the computer. | from the camera and the computer. |
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Wizard cannot locate drivers. |
| Install the camera software and |
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| drivers. (p.49) |
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(Windows 98/98SE) |
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| Software is not fully or correctly | Disconnect the |
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| installed on the computer. | from the camera and the computer. |
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| Uninstall the |
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| software: click Start >Setting > |
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| Control Panel > Add/ Remove |
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| Programs. |
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| drivers. (See p.49) |
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SD CARDS |
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The camera does not | The card may not be SD certified. | Purchase a certified SD card. |
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recognize your SD Card. |
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The card may be corrupted. | Caution: Formatting erases all data |
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| Reformat the card. | on the card. P.41 |
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| No card is inserted in the camera. | Insert a card into the card slot. |
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| See p.8 |
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| The card is locked. | Take out the card and unlock. |
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RECHARGEABLE BATTERIES |
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A low battery warning appears |
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during initial use of the freshly |
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The batteries might not have been | Recharge the batteries to maximum |
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charged batteries. |
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charged properly. | capacity (confirm the needed |
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| duration of |
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Camera is not responding | The batteries haven’t reached | Fully charge/discharge the batteries |
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during picture download to the | their maximum capacity. | via normal operation for three to |
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computer. |
| four cycles |
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| The battery contact is dirty. | Clean the battery contacts and |
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| battery polarities with alcohol and a |
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| soft, |
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| Excessive zooming and powering | Avoid these kinds of unnecessary |
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| on/off operations | operations. |
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