Ribbon Cartridge Problems
The following table is useful to identify and solve print quality problems.
| Problem | Cause | Solution |
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| Fading print | The ribbon is not fed | Check that the ribbon is correctly inserted (see |
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| “ | Installing the Ribbon Cartridge | ”. |
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| Turn the ribbon tension knob to verify, that the |
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| ribbon is not blocked. |
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| If the problem is not solved, change the ribbon |
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| cartridge. |
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| The ribbon is used up or torn | Change the ribbon cartridge. |
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| The printer does not | The ribbon cartridge is not an | The printer checks the inserted cartridge, to avoid |
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| original Compuprint cartridge. | damaging the print head assembly due to incorrect |
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| ribbon feeding. |
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| Insert an original Compuprint ribbon cartridge. |
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