8 Service
This unit has very sophisticated circuitry which should only be serviced by a fully trained technician.
8.1 Worldwide Service
Service may be obtained from an authorized service center. (Contact your local Crown/Amcron representa- tive or our office for a list of authorized service centers.) To obtain service, simply present the bill of sale as proof of purchase along with the defective unit to an authorized service center. They will handle the neces- sary paperwork and repair.
Remember to transport your unit in the original factory pack.
8.2 North American Service
Service may be obtained from the factory. It is important that you have your copy of the bill of sale as your proof of purchase.
8.2.1 Factory Service
To obtain factory service, fill out the service informa- tion page found in the back of this manual and send it along with your proof of purchase and the defective unit to the Crown factory.
For warranty service, we will pay for ground shipping both ways in the United States. Contact Crown Factory Service or Technical Support to obtain prepaid ship- ping labels prior to sending the unit. Or, if you prefer, you may prepay the cost of shipping, and Crown will reimburse you. Send copies of the shipping receipts to Crown to receive reimbursement.
Your repaired unit will be returned via UPS ground. Please contact us if other arrangements are required.
Factory Service Shipping Instructions:
1.When sending a Crown product to the factory for service, be sure to fill out the service information
Always use the original factory pack to transport the unit.
form that follows and enclose it inside your unit’s shipping pack. Do not send the service informa- tion form separately.
2.To ensure the safe transportation of your unit to the factory, ship it in an original factory packing container. If you don’t have one, call or write Crown’s Parts Department. With the exception of polyurethane or wooden crates, any other pack- ing material will not be sufficient to withstand the stress of shipping. Do not use loose, small size packing materials.
3.Do not ship the unit in any kind of cabinet (wood or metal). Ignoring this warning may result in ex- tensive damage to the unit and the cabinet. Ac- cessories are not
If you have any questions, please call or write the Crown Technical Support Group.
Crown Audio Division
Technical Support / Factory Service
Plant 2 SW, 1718 W. Mishawaka Rd., Elkhart, Indiana 46517 U.S.A.
Telephone:
Puerto Rico, and Virgin Islands only)
Facsimile:
Fax Back:
Internet: http://www.crownaudio.com
Email: iqsupport@crownintl.com
Page 26 | Reference Manual |
