Dansons Group CCGB 1 Yearly Maintenance, Trouble Shooting, Service Contracts, Problem, Cause

YEARLY MAINTENANCE

SERVICE CONTRACTS

Many Dansons Authorized Dealers as well as NFI or WETT Certified Pellet Specialists offer yearly customer service contracts. The advantages of these are they establish an ongoing, mutually beneficial relationship with a qualified service technician. Many will offer an end of the season service such as a through cleaning and equipment inspection and repair or replacement, if necessary. There will be a charge for this service.

TROUBLE SHOOTING

Proper cleaning, maintenance and the use of clean, dry, quality fuel will prevent the more common stove operational problems. However, when your stove is simply operating poorly or not at all, the following trouble shooting tips may be helpful.

The following is not a exhaustive list. For more details or updated information please check our website www.dansons.com, and click on customer service, contact your local authorized Dealer or

Dansons Customer Service at 1-877-303-3134.

DO NOT return the appliance without calling

Dansons Customer Service for assistance.

WARNING: Disconnect the electrical cord prior to opening the sides of your stove for any inspection, clean- ing, maintenance or service work. NEVER perform any inspection, cleaning, maintenance or service on a

HOT STOVE.

PROBLEM	CAUSE	SOLUTION
Stove Will Not Start	1. No electrical power.	*Ensure the stove is plugged in to a 120VAC electrical
		outlet and a Surge Protection unit.
		*Check outlet for electrical power and proper voltage.
		*Check spade connections from the stove power cord
		to the main wiring harness.
Ensure door is closed and	2. Control Board	*Confirm mode of operation.
securely latched.		(see OPERATION section for details)
Ensure ash pan is tightly		*Confirm power to the board by pressing the START
		touch pad. Do any LED’s light up?
secured.		*Check the 9 pin wire connection to the board.
		*Inspect the board for any blown circuitry. Before
		replacing check for the cause of the blown circuit.
		*It could be a short-out wire or defective electrical
		component.
		*Inspect the main wire harness, connections and wire.
If this is the initial start up
	3. No Fuel feed.	*Ensure the hopper is filled with fuel.
or the hopper has run		*Securely latch the door. An open door will trip the
completely empty, it may		vacuum switch and disengage the feed auger.
require a second start-up.		*Check the Auger Cycle LED on the control if flashing
		on and off rapidly this indicates a vacuum problem.
		*Check vacuum hose for blockage or disconnection
		*Listen for a faint intermittent hum of an operating feed
		auger motor. The motor only runs for 3 seconds at a
		time.
		*When did the stove stopping feeding? During the last
		use or when you went to start this time.
		Last use—Check for possible jam, clean out drop chute
		area.

Glow Boy Home & Shop Heater	www.glowboystoves.com	33
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