Appendix B Technical Support, To resolve an issue | Daxten DSR1020

Appendices 71

Appendix B: Technical Support

Our Technical Support staff is ready to assist you with any installation or operating issues you encounter with your Avocent product. If an issue should develop, follow the steps below for the fastest possible service.

To resolve an issue:

1.Check the pertinent section of the manual to see if the issue can be resolved by following the procedures outlined.

2.Check our web site at www.avocent.com/support to search the knowledge base or use the on- line service request.

3.Call the Avocent Technical Support location nearest you.

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Daxten DSR1020, DSR2020, DSR4020, DSR8020 manual Appendix B Technical Support, To resolve an issue

Contents

For models DSR1020, DSR2020, DSR4020, DSR8020 DSR Switch USA Notification Japanese Approvals Safety and EMC Standards Table of Contents Console Menu Other Console Main Menu Options List of Figures Vi DSR Switch Installer/User Guide List of Tables Viii DSR Switch Installer/User Guide Reduce cable bulk Features and Benefits Two modes of access Access the DSR switch via network connectionEasy access to any target device DSR1020 DSR2020 DSR4020 DSR8020 SoftwareServer Network Rack mount safety considerations Safety Precautions Installation Overview Installation Ethernet Basic DSR Switch Configuration Additional items needed Setting up your networkSupplied with the DSR switch Getting Started To connect and power up your DSR switch Connecting the DSR Switch Hardware To connect a Dsriq module to a serial device To connect a Dsriq module to a server Verifying the Connections To adjust mouse settings on Windows NT using default drivers To adjust mouse settings using Red Hat Linux drivers To adjust mouse settings using IntelliPoint driversTo adjust mouse settings using Sun Solaris drivers Controlling Your System at the Local Port To access the Oscar interface Main dialog boxViewing and Selecting Ports and Servers To select target devices Viewing the status of your DSR switching systemOscar Interface Status Symbols Symbol Description Selecting target devices Navigating the Oscar Interface Soft switchingTo configure the Oscar interface screen delay To soft switch to a target device Backspace Alt+OEnter Single-click, Enter To access the Oscar interface Setup dialog box Configuring Oscar Interface Menus Assigning target device names To access the Oscar interface Names dialog box Names Dialog Box To list target devices alphabetically by name To assign names to target devices Assigning device types To access the Oscar interface Devices dialog boxTo assign a device type Changing the display behavior To access the Oscar interface Menu dialog box To choose the display order of target devices To set a Screen Delay Time for the Oscar interface Controlling the status flag To access the Oscar interface Flag dialog boxOscar Interface Status Flags FlagDescription To determine how the status flag is displayed Broadcasting to target devices To broadcast to selected target devices To access the Oscar interface Broadcast dialog box To turn Broadcasting off Using Scan modeTo add target devices to the Scan list To remove a target device from the Scan list To start the Scan mode 12 Commands Dialog Box To cancel Scan mode To access the Oscar interface Screen Saver dialog box Setting local port Screen Saver optionsTo set the Screen Saver options To exit Screen Saver mode and log in to the local port Setting the keyboard country codeTo immediately turn on the screen saver 14 Keyboard Dialog Box To set the keyboard country code for Sun servers To access the Oscar interface Commands dialog box Managing Server Tasks Using the Oscar Interface To view current user connections Viewing and disconnecting user connectionsTo disconnect a user To reset the PS/2 mouse and keyboard values Resetting your PS/2 keyboard and mouse To display version information Displaying version information Click X to close the Dsriq Version dialog box DSR Switch Installer/User Guide To log in to the DSR web server Remote Operations DSR Explorer Window Area Descriptions Letter Description About the DSR Explorer Window Using the top option bar Using the side navigation barBookmarking a window Internet Explorer only To bookmark a window Printing a windowRefreshing a window Logging Out DSR web server device management Launching a KVM sessionUpgrading Dsriq modules Preemption levels Rebooting the applianceUser access levels Managing Local Accounts Managing Device Properties Viewing and changing appliance configuration information Appliance Appliance Settings Versions Power Controlling Target Devices DSR Switch Installer/User Guide About the Video Viewer Window Video Viewer Video Viewer minimum requirements To enable/disable or configure the session time-outSession time-out CDE F G a Window Features To specify a toolbar hide time Changing the toolbarVideo Viewer Window Descriptions Letter To align the mouse cursors Setting the Window SizeAdjusting the View To change the Video Viewer window resolution To refresh the screen Adjusting color depthTo enable or disable full screen mode To enable automatic, full or manual scaling To manually adjust the video quality of the window Additional Video Adjustment C D E F G H Detection thresholds Contrast and brightnessBlock noise threshold and pixel noise threshold Refresh image Adjusting Mouse OptionsAutomatic video adjustment Cursor Type Remote Cursor Local Cursor Single cursor modeTo enter single cursor mode To select a key for exiting single cursor mode Alignment To exit single cursor modeTo change the mouse cursor setting Scaling To specify keyboard pass-through Using Keyboard Pass-throughUsing Macros To realign the mouse To capture the Video Viewer window to your clipboard Saving the ViewClosing a Video Viewer Window Session To capture the Video Viewer window to a file To configure network settings using the Console menu Network ConfigurationConsole Menu Console Main Menu Terminal Operations Other Console Main Menu Options Security ConfigurationTo add a user to the DSR switch database To rename a user in the DSR switch database To remove a user from the DSR switch database Reset Certificates Firmware Management Enable Debug MessagesRestore Factory Defaults Reset Appliance To upgrade the DSR switch firmware using the DSView software Appendix a Flash Upgrades DSR Switch Installer/User Guide Appendix B Technical Support To resolve an issue Before you begin Appendix C Using DSView Software Over a Modem Connection DSRIQ-SRL module modes Appendix D Using DSRIQ-SRL Modules Is Ctrl-F8 Creating a DSRIQ-SRL module macro To configure a DSRIQ-SRL moduleTo create a macro Host Signal Signal Flow SRL Signal Pin Name/Description To use History modeTable D.1 DSRIQ-SRL Module Pinouts Appendix E UTP Cabling Table E.1 UTP Wiring Standards Pin Cabling installation, maintenance and safety tips Appendix F Technical Specifications USB Device Port Table F.1 DSR Switch Product Specifications SPC Device PortDimensions Power Supply Appendix G Sun Advanced Key Emulation DSR Switch Installer/User Guide Numerics Index Module 6, 7, 8, 9, 10, 43, 69, 73 Mode 74, 75 PPP Screen Saver Secure Mode Sessions User Connections