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Dell 100N owner manual Solving Problems

Models: 100N

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Solving Problems

S E C T I O N 2

Solving Problems

Finding Solutions

Accessing Help

Power Problems

Error Messages

Video and Display Problems

Sound and Speaker Problems Printer Problems

Modem and Internet Connection Problems Scanner Problems

PC Card Problems

Touch Pad or Mouse Problems External Keyboard Problems Unexpected Characters Drive Problems

General Program Problems E-Mail Problems

If Your Computer Gets Wet

If You Drop or Damage Your Computer Resolving Other Technical Problems Reinstalling Drivers and Utilities

Resolving Software and Hardware Incompatibilities Using System Restore

Reinstalling Windows® XP

Enabling Hibernate Mode

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Dell 100N owner manual Solving Problems

Contents

Dell SmartPC 100N Owner’s ManualP/N 8P550 Hints, Notices, and CautionsAbbreviations and Acronyms MarchSolving Problems ContentsSetting Up Video and Display Problems Appendix Replacing PartsRegulatory Notices Returning Items for Warranty Repair or CreditContents Contacting DellCaution Safety Instructions Safety and Use Instructionsw w w . d e l l . c o m s u p p o r t . d e l l . c o m Caution Power Safety Instructions, continued Keep the battery away from children When Using Your Computer When traveling, do not place the computer in overhead storage compartments where it could slide around. Do not drop your computer or subject it to other mechanical shocks Protecting Against Electrostatic Discharge When Removing or Installing Memory ModulesErgonomic Computing Habits Battery Disposal Turning Off the Computer Power Protection Devices Setting UpConnecting a Printer Setting Up a Home and Office Network Windows XP OnlyParallel Printer Connecting a PrinterUSB Printer Installing the Printer Driver Transferring Information to a New Computer Windows XP Only Setting Up a Home and Office Network Windows XP Only3 Click checklist for creating a network Surge Protectors Power Protection DevicesTurning Off the Computer Line Conditioners Uninterruptible Power Supply Devicesw w w . d e l l . c o m s u p p o r t . d e l l . c o m 22 Setting UpSolving Problems Solving Problems Finding SolutionsSee page See page See page See page See page See page See page Solving ProblemsSee page See page See page See page See page See page See page TO ACCESS HELP IN WINDOWS XP Accessing HelpPower Problems TO ACCESS THE Tell Me How HELP FILECONNECT THE COMPUTER DIRECTLY TO AN ELECTRICAL OUTLET Error Messages If the display is blank Video and Display ProblemsMOVE THE SUBWOOFER AWAY FROM THE COMPUTER OR MONITOR If the display is difficult to readIf only part of the display is readable ADJUST THE WINDOWS DISPLAY SETTINGSIf you have a problem with integrated speakers Sound and Speaker ProblemsPrinter Problems Modem and Internet Connection Problems VERIFY THAT THE MODEM IS COMMUNICATING WITH WINDOWS Solving Problems5 Close the Phone and Modems Options window 2 Click Printers and Other Hardware and click Phone and Modem OptionsPC Card Problems Scanner ProblemsExternal Keyboard Problems Touch Pad or Mouse ProblemsIf you cannot play a CD Drive ProblemsUnexpected Characters If you hear an unfamiliar scraping or grinding sound If you have problems with a hard driveIf you cannot eject the CD drive tray A solid blue screen appears General Program ProblemsA program crashes A program stops respondingIf Your Computer Gets Wet E-Mail ProblemsError messages appear If You Drop or Damage Your Computer Reinstalling Drivers and Utilities Resolving Other Technical ProblemsReinstalling the Modem Driver Using the Windows XP Device Driver Rollback Resolving Software and Hardware Incompatibilities 2 Click Performance and Maintenance and click System4 Click the System Restore tab Using System Restore2 Click the Performance and Maintenance Restoring the Computer to an Earlier Operating State Creating a Restore Point2 Select Undo my last restoration and click Next Undoing the Last System RestoreReinstalling Windows XP Enabling Hibernate Mode w w w . d e l l . c o m s u p p o r t . d e l l . c o m 50 Solving ProblemsInstalling a Battery Replacing a Daughter Card Modem Replacing PartsAdding Memory Replacing the Hard Drive Removing a Battery Replacing Parts Adding Memory7 If you are replacing a memory module, remove the existing module 9 Replace the memory module cover Replacing the Hard Drive 8 Lift up the hard-drive cover until you hear a click Returning a Hard Drive to Dell Removing a BatteryReplacing a Daughter Card Modem Installing a Battery8 Turn the computer over, and remove the screws from the modem cover w w w . d e l l . c o m s u p p o r t . d e l l . c o m 13 Install the screws to secure the modem to the system boardReplacing Parts 14 Replace the modem coverRegulatory Notices Specifications Standard SettingsReturning Items for Warranty Repair or Credit Contacting Dell A p p e n d iPC Card SpecificationsMicroprocessor System InformationAudio Ports and ConnectorsCommunications VideoExternal Appendix BatteryKeyboard Touch PadAppendix AC AdapterPhysical Standard Settings System Setup Screens Viewing the System Setup ScreensReturning Items for Warranty Repair or Credit operator Contacting DellWhen you need to contact Dell, use the telephone numbers, codes, and Country City Country City Country City Country City Country City Country City Country City Country City Country City Country City Country City Country City Customer Care Website dell.co.uk/lca/customerservices Country City Regulatory Notices CE Notice European Union CE Mark Notice w w w . d e l l . c o m s u p p o r t . d e l l . c o m 88 AppendixI n d ex