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Dell 100N owner manual Finding Solutions, Solving Problems

Models: 100N

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Page 24

Finding Solutions

w w w . d e l l . c o m s u p p o r t . d e l l . c o m

HINT: If you have a problem with an external device, see the device documentation or contact the manufacturer.

Finding Solutions

Sometimes it’s difficult to figure out where to go for answers. Use this chart to quickly find the answers to your questions.

See page 26.

Press the power button to resume from standby mode. See the Tell Me How help file for more information on standby mode.

Get technical assistance from

Dell. See page 70.

®	See page 39.

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Solving Problems

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Dell 100N owner manual Finding Solutions, Solving Problems

Contents

Owner’s Manual Dell SmartPC 100NHints, Notices, and Cautions Abbreviations and AcronymsMarch P/N 8P550Contents Setting UpSolving Problems Video and Display Problems Replacing Parts AppendixReturning Items for Warranty Repair or Credit ContentsContacting Dell Regulatory NoticesSafety and Use Instructions Caution Safety Instructionsw w w . d e l l . c o m s u p p o r t . d e l l . c o m Caution Power Safety Instructions, continued Keep the battery away from children When Using Your Computer When traveling, do not place the computer in overhead storage compartments where it could slide around. Do not drop your computer or subject it to other mechanical shocks When Removing or Installing Memory Modules Ergonomic Computing HabitsProtecting Against Electrostatic Discharge Battery Disposal Setting Up Connecting a PrinterSetting Up a Home and Office Network Windows XP Only Turning Off the Computer Power Protection DevicesConnecting a Printer Parallel PrinterUSB Printer Installing the Printer Driver Setting Up a Home and Office Network Windows XP Only 3 Click checklist for creating a networkTransferring Information to a New Computer Windows XP Only Power Protection Devices Turning Off the ComputerSurge Protectors Uninterruptible Power Supply Devices Line Conditioners22 Setting Up w w w . d e l l . c o m s u p p o r t . d e l l . c o mSolving Problems Finding Solutions Solving ProblemsSolving Problems See page See page See page See page See page See page See pageSee page See page See page See page See page See page See page Accessing Help Power ProblemsTO ACCESS THE Tell Me How HELP FILE TO ACCESS HELP IN WINDOWS XPCONNECT THE COMPUTER DIRECTLY TO AN ELECTRICAL OUTLET Error Messages Video and Display Problems If the display is blankIf the display is difficult to read If only part of the display is readableADJUST THE WINDOWS DISPLAY SETTINGS MOVE THE SUBWOOFER AWAY FROM THE COMPUTER OR MONITORSound and Speaker Problems Printer ProblemsIf you have a problem with integrated speakers Modem and Internet Connection Problems Solving Problems 5 Close the Phone and Modems Options window2 Click Printers and Other Hardware and click Phone and Modem Options VERIFY THAT THE MODEM IS COMMUNICATING WITH WINDOWSScanner Problems PC Card ProblemsTouch Pad or Mouse Problems External Keyboard ProblemsDrive Problems Unexpected CharactersIf you cannot play a CD If you have problems with a hard drive If you cannot eject the CD drive trayIf you hear an unfamiliar scraping or grinding sound General Program Problems A program crashesA program stops responding A solid blue screen appearsE-Mail Problems Error messages appearIf Your Computer Gets Wet If You Drop or Damage Your Computer Resolving Other Technical Problems Reinstalling Drivers and UtilitiesReinstalling the Modem Driver Using the Windows XP Device Driver Rollback 2 Click Performance and Maintenance and click System Resolving Software and Hardware IncompatibilitiesUsing System Restore 2 Click the Performance and Maintenance4 Click the System Restore tab Creating a Restore Point Restoring the Computer to an Earlier Operating StateUndoing the Last System Restore 2 Select Undo my last restoration and click NextReinstalling Windows XP Enabling Hibernate Mode 50 Solving Problems w w w . d e l l . c o m s u p p o r t . d e l l . c o mReplacing Parts Adding Memory Replacing the Hard Drive Removing a BatteryInstalling a Battery Replacing a Daughter Card Modem Adding Memory Replacing Parts7 If you are replacing a memory module, remove the existing module 9 Replace the memory module cover Replacing the Hard Drive 8 Lift up the hard-drive cover until you hear a click Removing a Battery Returning a Hard Drive to DellInstalling a Battery Replacing a Daughter Card Modem8 Turn the computer over, and remove the screws from the modem cover 13 Install the screws to secure the modem to the system board Replacing Parts14 Replace the modem cover w w w . d e l l . c o m s u p p o r t . d e l l . c o mSpecifications Standard Settings Returning Items for Warranty Repair or Credit Contacting DellA p p e n d i Regulatory NoticesSpecifications MicroprocessorSystem Information PC CardPorts and Connectors CommunicationsVideo AudioExternal Battery KeyboardTouch Pad AppendixAC Adapter PhysicalAppendix Standard Settings Viewing the System Setup Screens System Setup ScreensReturning Items for Warranty Repair or Credit Contacting Dell When you need to contact Dell, use the telephone numbers, codes, andoperator Country City Country City Country City Country City Country City Country City Country City Country City Country City Country City Country City Country City Customer Care Website dell.co.uk/lca/customerservices Country City Regulatory Notices CE Notice European Union CE Mark Notice 88 Appendix w w w . d e l l . c o m s u p p o r t . d e l l . c o mI n d ex