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Dell 100N owner manual General Program Problems, A program crashes, A program stops responding

Models: 100N

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General Program Problems

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HINT: Software usually includes installation instructions in its documentation or on a floppy disk or CD.

CHECK THE DRIVE FOR ERRORS

1 In Windows XP, click the Start button and click My Computer.

2 Right-click the drive letter (local disk) that you want to scan for errors, and then click Properties.

3 Click the Tools tab.

4 Under Error-checking, click Check Now. 5 Click Start.

General Program Problems

A program crashes

SEE THE SOFTWARE DOCUMENTATION — Many software manufacturers maintain websites with information that may help you solve the problem. Ensure that you properly installed and configured the program. Reinstall the program if necessary.

A program stops responding

END THE PROGRAM

1 Simultaneously press .

2 Click the Applications tab, and then select the program that is no longer responding.

3Click the End Task button.

A solid blue screen appears

TURN THE COMPUTER OFF — If the computer does not respond to a keystroke or a proper shutdown (see page 20), press the power button until the computer turns off. Press the power button again to restart the computer. The solid blue screen appears because you were not able to perform a proper Windows® shutdown. ScanDisk automatically runs during the start-up process. Follow the instructions on the screen.

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Solving Problems

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Dell 100N owner manual General Program Problems, A program crashes, A program stops responding, A solid blue screen appears

Contents

Owner’s Manual Dell SmartPC 100NMarch Hints, Notices, and CautionsAbbreviations and Acronyms P/N 8P550Solving Problems ContentsSetting Up Video and Display Problems Replacing Parts AppendixContacting Dell Returning Items for Warranty Repair or CreditContents Regulatory NoticesSafety and Use Instructions Caution Safety Instructionsw w w . d e l l . c o m s u p p o r t . d e l l . c o m Caution Power Safety Instructions, continued Keep the battery away from children When Using Your Computer When traveling, do not place the computer in overhead storage compartments where it could slide around. Do not drop your computer or subject it to other mechanical shocks Protecting Against Electrostatic Discharge When Removing or Installing Memory ModulesErgonomic Computing Habits Battery Disposal Setting Up a Home and Office Network Windows XP Only Setting UpConnecting a Printer Turning Off the Computer Power Protection DevicesConnecting a Printer Parallel PrinterUSB Printer Installing the Printer Driver Transferring Information to a New Computer Windows XP Only Setting Up a Home and Office Network Windows XP Only3 Click checklist for creating a network Surge Protectors Power Protection DevicesTurning Off the Computer Uninterruptible Power Supply Devices Line Conditioners22 Setting Up w w w . d e l l . c o m s u p p o r t . d e l l . c o mSolving Problems Finding Solutions Solving ProblemsSee page See page See page See page See page See page See page Solving ProblemsSee page See page See page See page See page See page See page TO ACCESS THE Tell Me How HELP FILE Accessing HelpPower Problems TO ACCESS HELP IN WINDOWS XPCONNECT THE COMPUTER DIRECTLY TO AN ELECTRICAL OUTLET Error Messages Video and Display Problems If the display is blankADJUST THE WINDOWS DISPLAY SETTINGS If the display is difficult to readIf only part of the display is readable MOVE THE SUBWOOFER AWAY FROM THE COMPUTER OR MONITORIf you have a problem with integrated speakers Sound and Speaker ProblemsPrinter Problems Modem and Internet Connection Problems 2 Click Printers and Other Hardware and click Phone and Modem Options Solving Problems5 Close the Phone and Modems Options window VERIFY THAT THE MODEM IS COMMUNICATING WITH WINDOWSScanner Problems PC Card ProblemsTouch Pad or Mouse Problems External Keyboard ProblemsIf you cannot play a CD Drive ProblemsUnexpected Characters If you hear an unfamiliar scraping or grinding sound If you have problems with a hard driveIf you cannot eject the CD drive tray A program stops responding General Program ProblemsA program crashes A solid blue screen appearsIf Your Computer Gets Wet E-Mail ProblemsError messages appear If You Drop or Damage Your Computer Resolving Other Technical Problems Reinstalling Drivers and UtilitiesReinstalling the Modem Driver Using the Windows XP Device Driver Rollback 2 Click Performance and Maintenance and click System Resolving Software and Hardware Incompatibilities4 Click the System Restore tab Using System Restore2 Click the Performance and Maintenance Creating a Restore Point Restoring the Computer to an Earlier Operating StateUndoing the Last System Restore 2 Select Undo my last restoration and click NextReinstalling Windows XP Enabling Hibernate Mode 50 Solving Problems w w w . d e l l . c o m s u p p o r t . d e l l . c o mInstalling a Battery Replacing a Daughter Card Modem Replacing PartsAdding Memory Replacing the Hard Drive Removing a Battery Adding Memory Replacing Parts7 If you are replacing a memory module, remove the existing module 9 Replace the memory module cover Replacing the Hard Drive 8 Lift up the hard-drive cover until you hear a click Removing a Battery Returning a Hard Drive to DellInstalling a Battery Replacing a Daughter Card Modem8 Turn the computer over, and remove the screws from the modem cover 14 Replace the modem cover 13 Install the screws to secure the modem to the system boardReplacing Parts w w w . d e l l . c o m s u p p o r t . d e l l . c o mA p p e n d i Specifications Standard SettingsReturning Items for Warranty Repair or Credit Contacting Dell Regulatory NoticesSystem Information SpecificationsMicroprocessor PC CardVideo Ports and ConnectorsCommunications AudioExternal Touch Pad BatteryKeyboard AppendixAppendix AC AdapterPhysical Standard Settings Viewing the System Setup Screens System Setup ScreensReturning Items for Warranty Repair or Credit operator Contacting DellWhen you need to contact Dell, use the telephone numbers, codes, and Country City Country City Country City Country City Country City Country City Country City Country City Country City Country City Country City Country City Customer Care Website dell.co.uk/lca/customerservices Country City Regulatory Notices CE Notice European Union CE Mark Notice 88 Appendix w w w . d e l l . c o m s u p p o r t . d e l l . c o mI n d ex