Dell Technical Support Policy U.S. Only 144, 145 | Dell 140M, PP19L

Dell Technical Support Policy (U.S. Only)	144
Definition of "Dell-Installed" Software and Peripherals	144
Definition of "Third-Party" Software and Peripherals	145
Contacting Dell	145
Glossary	163
Index	175

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Contents

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Dell 140M, PP19L owner manual Dell Technical Support Policy U.S. Only 144, 145

Contents

Dell Portable Computers Abbreviations and Acronyms Contents Using the Display Using a Battery Connecting Your Computer to a TV or Audio Device Connecting to a Wireless Local Area Network Removing a Media Memory Card or Blank If only part of the display is readable Contents 108 Resolving Software and Hardware Incompatibilities105 111 128 125127 131 Dell Technical Support Policy U.S. Only 144 145 What Are You Looking For? Find It Here Finding InformationSupport.dell.com What Are You Looking For? Under Select a Device, scroll to System Premier.support.dell.comSoftware Operating System CD Tour of Your Computer Front View V I C E S T a T U S L I G H T S Tour of Your Computer Y B O a R D a N D W I R E L E S S S T a T U S L I G H T S Left Side View D I O C O N N E C T O R S Right Side View Back View Bottom View Tour of Your Computer Setting Up Your Internet Connection Setting Up Your ComputerConnecting to the Internet Click Connect to the Internet Transferring Information to a New Computer If you have a CD, click Use the CD I got from an ISP Start the Files and Settings Transfer Wizard Click Files and Settings Transfer Wizard Setting Up a Printer Printer Cable Power Protection Devices Connecting a USB Printer Surge Protectors Uninterruptible Power SuppliesLine Conditioners Setting Up Your Computer Adjusting Brightness Using the DisplaySwitching the Video Image Setting Display Resolution Under Pick a category, click Appearance and Themes Using the Keyboard and Touch Pad Numeric Keypad System Functions BatteryKey Combinations CD or DVD Tray Microsoft Windows Logo Key Functions Power ManagementPower Options Properties window. See Power Opens the Search Results-Computer dialog box Touch Pad Customizing the Touch Pad Power Management Wizard Power ManagementPower Management Tips Setting Sleep Modes Selecting a Power Scheme Completing the Power Management Wizard Power Management ModesSetting Battery Alarms and Actions Standby Mode Hibernate Mode Power Options PropertiesPower Schemes Tab Power Meter Tab Alarms TabAdvanced Tab Clicking the QuickSet Icon Dell QuickSet FeaturesHibernate Tab Double-Clicking the QuickSet Icon Battery Types Using a BatteryBattery Performance Dell QuickSet Battery Meter Checking the Battery ChargeMicrosoft Windows Power Meter Charge Gauge Charging the BatteryLow-Battery Warning Health Gauge Storing a Battery Using CDs, DVDs, and Other Multimedia Playing a CD or DVD DVD player includes the following basic buttons Adjusting the Volume How to Copy a CD or DVD Adjusting the PictureCopying CDs and DVDs Using Blank CDs and DVDs Media Type Read Write Rewritable Using Dell MediaDirect Helpful Tips Connecting Your Computer to a TV or Audio Device Video and Standard Audio Using CDs, DVDs, and Other Multimedia Video and S/PDIF Digital Audio Video cable Pdif digital audio cable Composite Video and Standard Audio Using CDs, DVDs, and Other Multimedia Composite Video and S/PDIF Digital Audio TV/digital audio adapter Pdif digital audio cable Cable Click the DVD Audio Setting icon Enabling S/PDIF Digital Audio Enabling S/PDIF in the Windows Audio Driver Setting Up the Cyberlink CL HeadphonesClick Advanced Click S/PDIF Interface Video Controller Enabling the Display Settings for a TVClick Advanced ExpressCard Types Using ExpressCardsInstalling an ExpressCard ExpressCard Blanks Removing an ExpressCard or Blank Release button ExpressCard Using ExpressCards Media Memory Card Types Using the 5-in-1 Media Memory Card ReaderInstalling a Media Memory Card Media Memory Card Blanks Removing a Media Memory Card or Blank Network Setup Wizard Setting Up a Home and Office NetworkConnecting to a Network Adapter Click Checklist for creating a network Connecting to a Wireless Network in Microsoft Windows XP Connecting to a Wireless Local Area NetworkDetermining Your Network Type Setting Up a Home and Office Network Setting Up a Home and Office Network When to Use the Dell Diagnostics Solving ProblemsDell Diagnostics Starting the Dell Diagnostics From Your Hard Drive Insert the Drivers and Utilities CD Option Function Dell Diagnostics Main MenuTab Function Drive Problems Problems writing to a CD/DVD-RW drive CD and DVD drive problemsHard drive problems If you hear an unfamiliar scraping or grinding sound Mail, Modem, and Internet Problems Error Messages Solving Problems Solving Problems Click Add or Remove Programs External Keyboard problems Ieee 1394 Device ProblemsKeyboard Problems Click Printers and Other Hardware Computer does not start up Lockups and Software ProblemsUnexpected characters Computer stops responding Dell MediaDirect problems Solid blue screen appears Memory Problems Other software problems ExpressCard Problems Network ProblemsPower Problems Printer Problems Ensuring Sufficient Power for Your Computer Scanner Problems If your scanner is listed, Windows recognizes the scanner No sound from integrated speakers Sound and Speaker ProblemsNo sound from headphones No sound from external speakers Video and Display Problems Touch Pad or Mouse ProblemsIf the display is blank If the display is difficult to read What Is a Driver?Drivers If only part of the display is readable Using Windows XP Device Driver Rollback Reinstalling Drivers and UtilitiesUnder Pick a Category, click Performance and Maintenance Identifying Drivers Using the Drivers and Utilities CD Click Roll Back Driver Resolving Software and Hardware Incompatibilities Manually Reinstalling DriversRestoring Your Operating System Restoring the Computer to an Earlier Operating State Using Microsoft Windows XP System RestoreCreating a Restore Point 100 Enabling System Restore Using Dell PC Restore by SymantecUndoing the Last System Restore 101 Removing Dell PC Restore 102 Before You Begin Using the Operating System CDReinstalling Windows XP 103 104 Recommended Tools Adding and Replacing PartsBefore You Begin Turning Off Your Computer Before Working Inside Your Computer 106 107 Installing a Battery BatteryRemoving a Battery Hard Drive 109 110 Returning a Hard Drive to Dell Removing and Installing Optical DrivesOptical Drives About the Device Security Screw Memory 112 Installing a Memory Module in Connector Dimm B 113 114 Installing a Memory Module in Connector Dimm a 115 116 117 118 Modem Optional 119 120 Wireless Mini PCI Card 121 122 Removing the Hinge Cover Hinge Cover123 124 Replacing the Hinge Cover Keyboard125 Removing the Keyboard 126 Replacing the Keyboard Internal Card With Bluetooth Wireless Technology127 Removing the Coin-Cell Battery Coin-Cell Battery128 Replacing the Coin-Cell Battery 129 Adding and Replacing Parts Appendix Specifications131 In-1 Media Memory Card Reader Ports and Connectors132 Memory Video 133Communications Audio Keyboard 134Display Touch Pad 135 BatteryAC Adapter Physical 136Environmental Overview Using the System Setup ProgramViewing the System Setup Screen 137 Commonly Used Options System Setup ScreenChanging the Boot Sequence 138 Packing the Computer Computer Tracking Software Traveling With Your ComputerIdentifying Your Computer 139 Traveling by Air Travel Tips140 Computer, Keyboard, and Display Cleaning Your ComputerIf Your Computer Is Lost or Stolen 141 Floppy Drive FCC Notices U.S. OnlyTouch Pad CDs and DVDs Class a Class B 143 Dell Technical Support Policy U.S. Only Definition of Dell-Installed Software and PeripheralsMacrovision Product Notice FCC Identification Information Definition of Third-Party Software and Peripherals Contacting Dell145 Aruba 146Argentina Buenos Aires Australia Sydney 147 Canada North York, Ontario 148Brunei Cayman Islands Colombia 149China Xiamen Costa Rica 150 Home and Small Business 151France Paris Montpellier Website support.euro.dell.com Corporate 152 Italy Milan Website support.euro.dell.com 153Ireland Cherrywood Website support.euro.dell.com Jamaica Japan Kawasaki Website support.jp.dell.com Korea Seoul Luxembourg Website support.euro.dell.com 155Latin America Macao Montserrat 156Mexico Netherlands Antilles 157 158 159 Switzerland Geneva Website support.euro.dell.com 160Sweden Upplands Vasby Website support.euro.dell.com Taiwan Website support.ap.dell.com 161 Business 162A. Austin, Texas Virgin Islands Glossary 163 164 Device driver See driver 165 Docking device See APR 166 167 168 NIC See network adapter 169 170 171 System tray See notification area Video resolution See resolution 172 173 Glossary Index 175 176 177 Problems 178 179 180