Dell PP19L, 140M Scanner Problems, If your scanner is listed, Windows recognizes the scanner

E N S U R E T H A T T H E P R I N T E R I S T U R N E D O N

C H E C K T H E P R I N T E R C A B L E C O N N E C T I O N S —

•See the printer documentation for cable connection information.

•Ensure that the printer cables are securely connected to the printer and the computer.

TE S T T H E E L E C T R I C A L O U T L E T — Ensure that the electrical outlet is working by testing it with another device, such as a lamp.

VE R I F Y T H A T T H E P R I N T E R I S R E C O G N I Z E D B Y W I N D O W S —

1Click the Start button, click Control Panel, and then click Printers and Other Hardware.

2Click View installed printers or fax printers.

If the printer is listed, right-click the printer icon.

3Click Properties and click the Ports tab. For a parallel printer, ensure that the Print to the following port(s): setting is LPT1 (Printer Port). For a USB printer, ensure that the Print to the following port(s): setting is USB.

R E I N S T A L L T H E P R I N T E R D R I V E R — See the printer documentation for instructions

Scanner Problems

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide.

NOTE: If you need technical assistance for your scanner, contact the scanner’s manufacturer.

C H E C K T H E P R I N T E R D O C U M E N T A T I O N — See the printer documentation for setup and troubleshooting information.

C H E C K T H E S C A N N E R D O C U M E N T A T I O N — See the scanner documentation for setup and troubleshooting information.

UN L O C K T H E S C A N N E R — Ensure that your scanner is unlocked if it has a locking tab or button.

R E S T A R T T H E C O M P U T E R A N D T R Y T H E S C A N N E R A G A I N

C H E C K T H E C A B L E C O N N E C T I O N S —

•See the scanner documentation for cable connection information.

•Ensure that the scanner cables are securely connected to the scanner and the computer.

VE R I F Y T H A T T H E S C A N N E R I S R E C O G N I Z E D B Y M I C R O S O F T W I N D O W S —

1Click the Start button, click Control Panel, and then click Printers and Other Hardware.

2Click Scanners and Cameras.

If your scanner is listed, Windows recognizes the scanner.

R E I N S T A L L T H E S C A N N E R D R I V E R — See the scanner documentation for instructions.

Solving Problems

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