
w w w . d e l l . c o m s u p p o r t . d e l l . c o m
T H E F I L E B E I N G C O P I E D I S T O O L A R G E F O R T H E D E S T I N A T I O N D R I V E — The file that you are trying to
copy is too large to fit on the disk, or the disk is too full. Try copying the file to a different disk or use a larger capacity disk.
AF I L E N A M E C A N N O T C O N T A I N A N Y O F T H E F O L L O W I N G C H A R A C T E R S : \ / : * ? “ < > — Do not use
these characters in filenames.
GA T E A20 F A I L U R E — A memory module may be loose. Reinstall the memory modules and, if necessary, replace them. See "Memory" on page 112.
GE N E R A L F A I L U R E — The operating system is unable to carry out the command. The message is usually followed by specific
HA R D - D I S K D R I V E C O N F I G U R A T I O N E R R O R — The computer cannot identify the drive type. Shut down the computer, remove the hard drive (see page 108), and boot the computer from a CD. Then shut down the computer, reinstall the hard drive, and restart the computer. Run the Hard- Disk Drive tests in the Dell Diagnostics (see page 77).
HA R D - D I S K D R I V E C O N T R O L L E R F A I L U R E 0 — The hard drive does not respond to commands from the computer. Shut down the computer, remove the hard drive (see page 108), and boot the computer from a CD. Then shut down the computer, reinstall the hard drive, and restart the computer. If the problem persists, try another drive. Run the
HA R D - D I S K D R I V E F A I L U R E — The hard drive does not respond to commands from the computer. Shut down the computer, remove the hard drive (see page 108), and boot the computer from a CD. Then shut down the computer, reinstall the hard drive, and restart the computer. If the problem persists, try another drive. Run the
HA R D - D I S K D R I V E R E A D F A I L U R E — The hard drive may be defective. Shut down the computer, remove the hard drive (see page 108), and boot the computer from a CD. Then shut down the computer, reinstall the hard drive, and restart the computer. If the problem persists, try another drive. Run the
I N S E R T B O O T A B L E M E D I A — The operating system is trying to boot to a nonbootable CD. Insert a bootable CD.
I N V A L I D C O N F I G U R A T I O N I N F O R M A T I O N - P L E A S E R U N S YS T E M S E T U P P R O G R A M — The system
configuration information does not match the hardware configuration. The message is most likely to occur after a memory module is installed. Correct the appropriate options in the system setup program (see "Using the System Setup Program" on page 137).
K E Y B O A R D C L O C K L I N E F A I L U R E — For external keyboards, check the cable connection. Run the Keyboard Controller test in the Dell Diagnostics (see page 77).
K E Y B O A R D C O N T R O L L E R F A I L U R E — For external keyboards, check the cable connection. Restart the computer, and avoid touching the keyboard or the mouse during the boot routine. Run the Keyboard Controller test in the Dell Diagnostics (see page 77).
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