TROUBLESHOOTING GUIDE

Check the following before requesting service:

 

 

 

 

 

 

 

 

 

 

SYMPTOM

POSSIBLE CAUSE

POSSIBLE SOLUTION

 

GENERAL

 

 

 

 

 

 

 

 

No power.

 

 

AC cord unplugged.

 

 

Plug in the AC cord to an AC outlet.

 

 

Power on, but unit not functioning

 

 

Condensation has formed.

 

 

Unplug the unit and wait about one to

 

 

properly.

 

 

 

 

 

two hours to allow the player to dry.

 

 

 

 

 

 

 

 

This unit cannot play discs other than

 

 

 

 

 

Wrong type of disc inserted.

 

 

those listed on page 16.

 

 

 

 

 

 

 

 

Press the Power button, then unplug

 

 

 

 

 

Unit needs to be reset.

 

 

the power cord. Wait one minute and

 

 

 

 

 

 

 

 

then plug the unit back in.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Clean disc and insert label side-up.

 

 

 

 

 

The disc is dirty or inserted incorrectly.

 

 

This is normal; try another function.

 

 

 

 

 

Some features and functions are not

 

 

 

 

 

No picture.

 

 

available on all discs.

 

 

Connect the equipment according to

 

 

 

 

 

The equipment is not connected properly.

 

 

the instructions in this manual.

 

 

 

 

 

 

 

 

Select the appropriate video input

 

 

 

 

 

The INPUT of the TV is not set to receive

 

 

mode, usually VIDEO or AV.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

the disc signal output.

 

 

Connect the video cables securely.

 

 

 

 

 

The video cables are not securely

 

 

 

 

 

 

 

 

connected.

 

 

Turn the TV on.

 

 

No sound.

 

 

The connected TV power is off.

 

 

Connect the equipment according to

 

 

 

 

 

The equipment is not connected properly.

 

 

the instructions in this manual.

 

 

 

 

 

 

 

 

Select the appropriate audio input

 

 

 

 

 

The equipment connected with the audio

 

 

mode.

 

 

 

 

 

cable is not set to receive the disc signal

 

 

 

 

 

 

 

 

input.

 

 

Connect the audio cables securely.

 

 

 

 

 

The audio cables are not securely

 

 

 

 

 

 

 

 

connected.

 

 

Turn the audio receiver on.

 

 

Playback picture rolls.

 

 

The connected receiver’s power is off.

 

 

Set unit to NTSC.

 

 

The playback picture is poor.

 

 

Unit is incorrectly set to PAL.

 

 

Clean the disc.

 

 

The Search feature is not working.

 

 

The disc is dirty.

 

 

This is normal on some discs.

 

 

 

 

 

Some discs have sections that do not

 

 

 

 

 

The picture is not fitting properly.

 

 

allow searching.

 

 

Select the correct TV Screen (16:9

 

 

 

 

 

Wrong menu option is selected in the

 

 

Wide, 16:9 Pillarbox, 4:3 Pan&Scan, 4:3

 

 

The remote control is not working.

 

 

Setup menu.

 

 

Letterbox).

 

 

 

 

 

The batteries are weak or dead.

 

 

Install fresh batteries.

 

 

 

 

 

The batteries are not installed properly.

 

 

Install batteries according to the diagram.

 

 

 

 

 

The remote is not aimed at the sensor.

 

 

Aim the remote at the sensor.

 

 

 

 

 

Distance is too far or there is too much

 

 

Operate within 20 ft., or reduce the light

 

 

 

 

 

light in the room.

 

 

in the room.

 

 

 

 

 

There is an obstacle in the path of the

 

 

Remove the obstacle.

 

 

The Preferences menu cannot

 

 

beam.

 

 

 

 

 

be accessed (it is dimmed) in the

 

 

There is a disc in the disc tray.

 

 

Remove the disc from the disc tray, as

 

 

Setup menu.

 

 

 

 

 

there cannot be a disc inserted when

 

 

 

 

 

 

 

 

setting the preferences.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

45

Page 46
Image 46
Memorex MVBD2535GPH manual Troubleshooting Guide, Check the following before requesting service