TROUBLESHOOTING GUIDE (CONTINUED)
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| SYMPTOM |
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| POSSIBLE CAUSE | POSSIBLE SOLUTION |
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| DISCS |
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| The unit does not start playback. |
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| Disc not inserted, or inserted |
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| Insert disc correctly. |
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| Make sure to insert a playable disc as |
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| shown on page 16. |
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| The disc is not placed in the guide. |
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| Place the disc on the disc tray correctly |
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| inside the guide. |
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| The disc is dirty. |
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| Clean the disc. |
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| Some functions do not operate as |
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| Some features and functions are not |
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| This is normal; try another function. |
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| stated. |
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| available on all discs. |
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| Selected language is not being |
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| If the audio or subtitle language does not |
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| This is normal; try another disc. |
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| shown in the subtitles, or spoken. |
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| appear on the disc, then the initial setting |
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| will not be seen/heard. |
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| Subtitles are not working properly. |
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| Subtitles appear only when the discs |
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| This is normal; try another disc. |
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| contain them. |
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| Subtitles are not turned on. |
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| Turn the subtitles on. |
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| Angle cannot be changed. |
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| Angles may not be recorded on the disc |
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| Try another disc, or wait for a scene |
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| (see disc jacket/case), or they may only |
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| which allows a different camera angle. |
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| be recorded on certain scenes. |
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| TV display shows “No Signal” or |
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| Some TVs do not support 1080i/1080p |
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| The TV does not support 1080i/1080p |
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| is blank. |
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| output. |
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| output; Connect Video Out as shown on |
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| page 11. |
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| Unit is set to wrong resolution. |
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| Press TV RES button to cycle settings |
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| until picture displays. |
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TROUBLESHOOTING FOR THE INCLUDED APPLICATIONS
If you receive an error or are having problems with one of the applications (Netflix, Pandora or Blockbuster), please check their web site for troubleshooting after making sure the obvious is taken care of (internet connection is OK, unit is turned on, you have an account with the application you are attempting to utilize, etc.)
TROUBLESHOOTING FOR BD-LIVE
If you receive an error stating you do not have enough storage space for a download, connect the media to your computer and remove some of the files, completely erase the media (see page 40) or insert different media with enough storage.
If you receive an error while downloading, try the following:
The
FOR ADDITIONAL
FOR CONSUMER REPLACEABLE PART(S), VERIFY PART NUMBER(S) ON PAGE 7, AND THEN CONTACT OUR PARTS AND ACCESSORIES FULFILLMENT CENTER AT
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