Dell P04G series, 1570, 81TR2, 1470, P04F001, P04F series System Messages, Using Support Tools

System Messages

If your computer has an issue or error, it may display a System Message that will help you identify the cause and action needed to resolve the issue.

NOTE: If the message you received is not listed in the following examples, see the documentation for either the operating system or the program that was running when the message appeared. Alternatively you could see the Dell Technology Guide on your hard drive or on the Dell Support website at support.dell.com or see “Contacting Dell” on page 63 for assistance.

Alert! Previous attempts at booting this system have failed at checkpoint [nnnn]. For help

in resolving this problem, please note this checkpoint and contact Dell Technical Support — The computer failed to complete the boot routine three consecutive times for the same error. Contact Dell for assistance (see “Contacting Dell” on page 63).

Using Support Tools

CMOS checksum error — Possible motherboard failure or Real Time Clock (RTC) battery low. Replace the RTC coin-cell battery (see the Service Manual on the Dell Support website

at support.dell.com) or contact Dell (see “Contacting Dell” on page 63).

CPU fan failure — CPU fan has failed. Replace the CPU fan (see the Service Manual on the Dell Support website at support.dell.com).

Hard-disk drive failure — Possible hard disk drive failure during POST. Contact Dell for assistance (see “Contacting Dell” on page 63).

Hard-disk drive read failure — Possible hard disk drive failure during HDD boot test. Contact Dell for assistance (see “Contacting Dell” on page 63).

Keyboard failure — Keyboard failure or loose cable.

To replace the keyboard, see the Service Manual on the Dell Support website at support.dell.com.

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