Getting Help
Diagnostic Checklist
•Name:
•Date:
•Address:
•Phone number:
•Service Tag (bar code on the back or bottom of the computer):
•Express Service Code:
•Return Material Authorization Number (if provided by Dell support technician):
•Operating system and version:
•Devices:
•Expansion cards:
•Are you connected to a network? Yes /No
•Network, version, and network adapter:
•Programs and versions:
See your operating system documentation to determine the contents of the computer’s
•Error message, beep code, or diagnostic code:
•Description of problem and troubleshooting procedures you performed:
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