Dell 26007 appendix What do I do if I need warranty service?, What will Dell do?

•The limited warranty for Power Adapters purchased independent of a system is one year. Power Adapters purchased with a system are covered by the system limited warranty.

•Your PERC 5 battery may provide up to 72 hours of controller cache memory backup power when new. Under the 1-year limited warranty, we warrant that the battery will provide at least 24 hours of backup coverage during the 1-year limited warranty period.

•Projector lamps carry a 90-day limited warranty.

•Memory carries a lifetime limited warranty.

•The limited warranty for monitors purchased independently of a system lasts for the time period indicated on your packing slip or invoice. Monitors purchased with a system are covered by the system limited warranty.

•PDAs, earphones, and remote inline controls carry a 1-year limited warranty.

•Other add-on hardware carries the longer of either a 1-year limited warranty for new parts and a 90-day limited warranty for reconditioned parts or, for both new and reconditioned parts, the remainder of the warranty for the Dell computer on which such parts are installed.

The limited warranty on all Dell-branded products begins on the date of the packing slip or invoice. The warranty period is not extended if we repair or replace a warranted product or any parts. Dell may change the availability of limited warranties, at its discretion, but any changes will not be retroactive.

What do I do if I need warranty service?

Before the warranty expires, please call us at the relevant number listed in the following table. Please also have your Dell Service Tag or order number available.

	support.dell.com/ContactUs/ContactUsHome.aspx?c=us&l=en&s=gen
Web Support
Individual Home Consumers:	U.S. Only
Hardware Warranty Support	1-800-624-9896
Customer Service	1-800-624-9897

Individual Home Consumers who purchased through an Employee Purchase Program:

Hardware Warranty Support and Customer Service 1-800-822-8965

Home and Small Business Commercial Customers:

Support and Customer Service 1-800-456-3355

Medium, Large, or Global Commercial Customers, Healthcare Customers, and Value-Added Resellers (VARs):

Support and Customer Service	1-800-822-8965
Government and Education Customers:
Support and Customer Service	1-800-234-1490
	1-888-363-5150
Dell-Branded Memory

What will Dell do?

During the 90 days of the 90-day limited warranty and the first year of all other limited warranties: During the 90 days of the 90-day limited warranty and the first year of all other limited warranties, we will repair any Dell-branded hardware products returned to us that prove to be defective in materials or workmanship. If we are not able to repair the product, we will replace it with a comparable product that is new or refurbished.

When you contact us, we will issue a Return Material Authorization Number for you to include with your return. You must return the products to us in their original or equivalent packaging, prepay shipping charges, and insure the shipment or accept the risk if the product is lost or damaged in shipment. We will return the repaired or replacement products to you. We will pay to ship the repaired or replaced products to you if you use an address in the United States (excluding Puerto Rico and U.S. possessions and territories). Otherwise, we will ship the product to you freight collect.

If we determine that the issue is not covered under this warranty, we will notify you and inform you of service alternatives that are available to you on a fee basis.

NOTE: Before you ship the product(s) to us, make sure to back up the data on the hard drive(s) and any other storage device(s) in the product(s). Remove any confidential, proprietary, or personal information and removable media such as floppy disks, CDs, or PC Cards. We are not responsible for any of your confidential, proprietary, or personal information; lost or corrupted data; or damaged or lost removable media.