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Dell 4150 owner manual Solving Problems

Models: 4150

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Solving Problems

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S E C T I O N 2

Solving Problems

Finding Solutions

Accessing Help

Power Problems

Error Messages

Video and Display Problems

Sound and Speaker Problems

Printer Problems

Modem and Internet Connection Problems

Scanner Problems

Touch Pad or Mouse Problems

External Keyboard Problems

Unexpected Characters

Drive Problems

PC Card Problems

Network Problems

General Program Problems

E-Mail Problems

If Your Computer Gets Wet

If You Drop or Damage Your Computer

Resolving Other Technical Problems

Drivers

Resolving Software and Hardware Incompatibilities

Using Microsoft® Windows® System Restore

Reinstalling Microsoft® Windows® XP

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Dell 4150 owner manual Solving Problems

Contents

w w w . d e l l . c o m s u p p o r t . d e l l . c o m Dell InspironOwner’s Manual Abbreviations and Acronyms Hints, Notices, and CautionsNovember P/N 1R4081 Setting Up and Using Your Computer ContentsWhen Working Inside Your Computer Contents2 Solving Problems Modem and Internet Connection Problems Manually Reinstalling Drivers for Windows XP 3 Adding and Replacing PartsUndoing the Last System Restore Reinstalling Drivers and SoftwareSpecifications 4 AppendixLimited Warranty for the U.S Adding MemoryContents General CAUTION Safety InstructionsPower CAUTION Safety Instructions continuedCAUTION Safety Instructions continued BatteryCAUTION Safety Instructions continued Air TravelEMC Instructions When Using Your Computer Ergonomic Computing Habits When Using Your Computer continuedWhen Working Inside Your Computer When Using Your Computer continued Battery DisposalProtecting Against Electrostatic Discharge w w w . d e l l . c o m s u p p o r t . d e l l . c o m 16 When Using Your ComputerSetting Up and Using Your Computer Front View A Tour of Your ComputerSetting Up and Using Your Computer w w w . d e l l . c o m s u p p o r t . d e l l . c o mDI S P L A Y L A T C H - Keeps the display closed Turns on when you turn on the computer PC Card slot Left Side Viewhard drive HA R D DR I V E - Reads and writes data on a hard disk modem connector Right Side Viewaudio connectors infrared sensorAttach a microphone to the connector S-VI D E O TV- OU T CO N N E C T O R Back ViewNE T W O R K CO N N E C T O R Connects serial devices, such as a mouse or handheld device Connects USB devices, such as a mouse, keyboard, or printer CAUTION The AC adapter works with electrical outlets worldwide. However, power connectors and power strips vary among countries. Using an incompatible cable or improperly connecting the cable to the power strip or electrical outlet may cause fire or equipment damage card, and modem cover Bottom ViewPrinter Cable Setting Up a PrinterConnecting a Parallel Printer parallel connector on computer Connecting a USB PrinterTransferring Information to a New Computer With Windows XP 3 Click checklist for creating a network Setting Up a Home and Office Network With Windows XPConnecting to the Internet 4 Click Set up or change your Internet connection Setting Up Your Internet Connection3 Click Network and Internet Connections 6 Click Connect to the Internetclick Project Selector Copying CDsHelpful Tips Using Easy CD Creator BasicUsing Blank CD-R Discs or Blank CD-RW Discs How to Copy a CD About the Module Bay Turning Off the ComputerSwapping Devices While the Computer Is Turned Off 3 Click Turn offSwapping Devices While the Computer Is Running Using the Floppy Drive as an External Device Enabling the Infrared Sensor S-Video Connection Connecting a Television to the ComputerBefore you begin, ensure that you have the following cables Setting Up and Using Your Computer3 Plug the other end of the S-video cable into your television S-video cable audio cableComposite Video Connection composite TV-out adapter cable composite video cable audio cable Setting Up and Using Your Computercomposite TV-out adapter cable S-video TV-out connector S-video connectorcomposite video connector 2 Click Appearance and Themes and click Display Enabling the Display Settings for a Television4 Click the Displays tab 3 Click the Dolby Headphone tab 4 Click Enable Dolby Headphone Setting Up the Dolby HeadphoneSetting Up the Docking Device to Connect to a Network Line Conditioners Power Protection DevicesSurge Protectors Uninterruptible Power Supplies w w w . d e l l . c o m s u p p o r t . d e l l . c o m 52 Setting Up and Using Your ComputerSolving Problems See page Finding SolutionsSolving Problems See page See page See page See page See page See page See page Solving ProblemsSee page See page 66 See page See page See page See page See page See pagePower Problems Accessing HelpTO A C C E S S T H E TE L L ME HO W H E L P F I L E TO A C C E S S H E L P I N WI N D O W S XPError Messages If the display is blank Video and Display ProblemsSolving Problems If the display is difficult to readIf you have a problem with integrated speakers Sound and Speaker ProblemsIf only part of the display is readable 2 Click Appearance and ThemesSolving Problems Printer ProblemsIf you have a problem with external speakers 2 Click Printers and Other Hardware Modem and Internet Connection Problems5 Close the Phone and Modems Options window Touch Pad or Mouse Problems Scanner ProblemsExternal Keyboard Problems If you cannot save a file to a floppy disk drive Drive ProblemsUnexpected Characters back of floppy disk If you cannot play a CD, CD-RW, or DVDdoes not indicate a defect with the drive or the CD If you hear an unfamiliar scraping or grinding sound If you cannot eject the CD, CD-RW, or DVD drive trayIf you have problems with a hard drive PC Card ProblemsIf the CD-RW drive stops writing 4 Under Error-checking, click Check NowA program crashes Network ProblemsGeneral Program Problems Error messages appear E-Mail ProblemsA program stops responding A solid blue screen appearsIf Your Computer Gets Wet If You Drop or Damage Your Computer Resolving Other Technical ProblemsDrivers What Is a Driver?Identifying Drivers 3 In the Performance and Maintenance window, click SystemUsing Windows XP Device Driver Rollback Reinstalling Drivers3 In the Performance and Maintenance window, click System Using the Drivers and Utilities CD3 Click Properties Manually Reinstalling Drivers for Windows XP2 Click Performance and Maintenance and click System Resolving Software and Hardware IncompatibilitiesUsing Microsoft Windows System Restore 2 Click the Performance and Maintenance Creating a Restore Point4 Click the System Restore tab Using the System Restore WizardRestoring the Computer to an Earlier Operating State Undoing the Last System Restore Reinstalling Microsoft Windows XPBefore You Reinstall Reinstalling Windows XPselect To set up Windows now Preparing to Boot From the Operating System CDStarting Windows XP Setup Completing the GUI Setup Reinstalling Drivers and Software Completing the Operating System SetupPalm Rests Display Cover Hard Drive Memory, Mini PCI Card, and Modem Adding and Replacing PartsAdding and Replacing Parts Palm RestsDisplay Cover Hard Drive To replace the hard drive in the hard drive bay Returning a Hard Drive to Dell foam packaging Memory, Mini PCI Card, and Modemcaptive screws Adding and Replacing PartsM2.5 x 12-mm screw w w w . d e l l . c o m s u p p o r t . d e l l . c o mAdding Memory 1 If you are replacing a memory module, remove the existing module Adding a Mini PCI Card Adding a Modem Adding and Replacing Parts 4 Install the screws to secure the modem to the system board2 Connect the modem cable to the modem 5 Replace the modem coverw w w . d e l l . c o m s u p p o r t . d e l l . c o m 98 Adding and Replacing PartsSpecifications Dell Technical Support Policy U.S. Only A p p e n d iReturning Items for Warranty Repair or Credit Contacting Dell Regulatory Notices Limited Warranties and Return PolicyAppendix SpecificationsCommunications Ports and ConnectorsVideo AppendixDisplay Video continuedAudio Touch Pad Display continuedKeyboard Appendix BatteryTrack Stick Appendix AC AdapterPhysical w . d e l l . c o m s u p p o r t . d e l l . c o m EnvironmentalDell Technical Support Policy U.S. Only Definition of “Dell-Installed” Software and PeripheralsDefinition of “Third-Party” Software and Peripherals Returning Items for Warranty Repair or CreditContacting Dell Country City Website support.euro.dell.com Austria ViennaBahamas BarbadosCanada North York, Ontario BruneiCayman Islands Chile SantiagoTech Support website support.ap.dell.com/china China XiamenColombia Costa RicaWebsite support.euro.dell.com Denmark CopenhagenDominica Dominican RepublicWebsite support.euro.dell.com France Paris MontpellierE-mail support.euro.dell.com/fr/fr/emaildell Home and Small BusinessHong Kong Country CityIndia Ireland CherrywoodWebsite support.euro.dell.com Italy MilanE-mail support.euro.dell.com/it/it/emaildell Home and Small BusinessKorea Seoul Japan KawasakiWebsite support.jp.dell.com Luxembourg Latin AmericaWebsite support.euro.dell.com MacaoMontserrat MexicoNetherlands Antilles Netherlands AmsterdamNicaragua New ZealandNorway Lysaker Website support.euro.dell.comE-mail support.euro.dell.com/es/es/emaildell PortugalPuerto Rico St. Kitts and NevisWebsite support.euro.dell.com Spain MadridHome and Small Business CorporateWebsite support.euro.dell.com Switzerland GenevaCustomers support.euro.dell.com/ch/fr/emaildell TaiwanCountry City dell.co.uk/lca/customerservicesU.K. Bracknell Website support.euro.dell.comBusiness U.S.A. Austin, TexasU.S. Virgin Islands VenezuelaRegulatory Notices NOM Information Mexico Only w w w . d e l l . c o m s u p p o r t . d e l l . c o m 128 AppendixLimited Warranties and Return Policy Limited Warranty for the U.SWhat is covered by this limited warranty? What is not covered by this limited warranty?What do I do if I need warranty service? How long does this limited warranty last?What will Dell do? AppendixAppendix What if I purchased a service contract?How will you fix my product? May I transfer the limited warranty? Total Satisfaction Return Policy U.S. OnlyWhat do I do if I am not satisfied? AppendixWhat is covered by this limited warranty? Limited Warranty Terms for CanadaWhat is not covered by this limited warranty? AppendixWhat do I do if I need warranty service? How long does this limited warranty last?WE DO NOT ACCEPT LIABILITY BEYOND THE REMEDIES PROVIDED FOR IN THIS WARRANTY STATEMENT OR FOR SPECIAL, INDIRECT, CONSEQUENTIAL, OR INCIDENTAL DAMAGES, INCLUDING, WITHOUT LIMITATION, ANY LIABILTY FOR THIRD PARTY CLAIMS AGAINST YOU FOR DAMAGES, FOR PRODUCTS NOT BEING AVAILABLE FOR USE, OR FOR LOST DATA OR LOST SOFTWARE. OUR LIABILITY WILL BE NO MORE THAN THE AMOUNT YOU PAID FOR THE PRODUCT THAT IS THE SUBJECT OF A CLAIM. THIS IS THE MAXIMUM AMOUNT FOR WHICH WE ARE RESPONSIBLE What will Dell do?Appendix What if I purchased an on-site service contract?How will you fix my product? May I transfer the limited warranty? Total Satisfaction Return Policy Canada OnlyWhat do I do if I am not satisfied? AppendixThird-Party Software and Peripherals Products Dell Software and Peripherals Canada OnlyDell-Branded Peripheral Products Return PolicyExclusions GuaranteeMaking a Claim Limitation and Statutory RightsLimited Warranty Intel’s Three Year Limited WarrantyExtent of Limited Warranty How to Obtain Warranty Servicew w w . d e l l . c o m s u p p o r t . d e l l . c o m AppendixIntel’s Commitment to Quality What are ’Errata’?I n d ex Page Page Index